Tech & Innovation Blog
What Makes You Stay at Your Job?
Life @ ADP, Career Advice, What We Do
Keep an open mind in your career journeys, explore international opportunities, and work outside your comfort zones.
What Makes You Stay at Your Job?
According to Harvard Business Review, two reasons why employees stay at their companies are job satisfaction and the company environment.
Why does it matter that we understand both? At ADP, we strive to give our associates a culture where they want to stay. It’s great to love what you do, but even better if you do it in a place that you love.
Meet Lindsey B., Sales Channel Manager for ADP Marketplace in Northern Europe. She shares her incredible transcontinental career journey, the power of networking, and how ADP supported her career progression on our Life@ADP Season Two podcast.
We are excited to kick off our season with an international episode! You can expect to hear stories from associates across the globe. Lindsey’s story started when her aunt referred her to work at ADP. She began her career in San Francisco, moved to the UK, and is now in the Netherlands.
“As a Sales Channel Manager for ADP Marketplace, I work with our partners and internal sales teams across multiple countries,” Lindsey said. “I used my strengths and networking opportunities and learned from different teams with ADP’s support.”
Lindsey travels across Europe, working with product development and sales teams across the UK, Netherlands, and Ireland. When we asked her our “why come, why stay?” question, she said she came to ADP for the training and stayed for the people. “The more I move to different countries in different roles, the smaller and more intimate ADP becomes. I work with a group of wonderful people who develop innovative products and business solutions,” Lindsey said. “Every time I turn a corner, I feel like there’s a new job opportunity in a new part of ADP coming, bringing together different people.”
Lindsey describes ADP as an incredibly diverse company with teams of people from all backgrounds and cultures. As a leader, she highlights the importance of letting every associate come to work as themselves, which makes the workplace fun and creative.
Lindsey is on the committee for her local International Women’s Network (iWIN) in the UK and Ireland, one of ADP’s Business Resource Groups (BRG), which organized some events for International Women’s Day, including coffee connections networking opportunities. “We hosted various career progression events and talked to the HR business partners, identifying biases at work while inspiring attendees to grow their career at ADP,” Lindsey said.
Lindsey encourages everyone to keep an open mind in their career journeys, especially in exploring international opportunities and working outside their comfort zones. “If you can identify your strengths and what you enjoy doing, there is absolutely a job for you at ADP. I encourage everyone to listen to the podcast to check out what we do and whom we hire,” Lindsey said. “I’m happy to connect if you’d like to learn more about my journey and the culture! Feel free to reach out to me on LinkedIn.”
Tune in for the full episode here.
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music.
Support us by subscribing to both the podcast and the tech blog.
Let’s work together.
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
Career Journey from a Filmmaker to a Conversational Designer (CxD)
Voice of Our People, Innovation, Career Insights
For anyone who wants to work as a conversation designer, the first step would be to understand how human-computer interactions (HCI) work.
Career Journey from a Filmmaker to a Conversational Designer (CxD)
By Azfar Rizvi, the Conversational Designer
If you look at my current role at ADP, you might be surprised with my professional background. For a decade, I was a journalist and a screenwriter traveling and producing films for global news and media networks. In collaboration with World Wildlife Fund and the British Council, my last films toured across Europe and the UK, garnering a mention from editors at Rolling Stone Magazine.
Who would’ve thought I’d be a good fit at ADP?
It wasn’t until 2015, when I was asked to consult as a screenwriter for an Amazon Prime Video project, I realized how transferable my skills were from screenwriting. Being part of a writers’ room at a significant streaming network pushed me to explore my fictional dialogue and screenwriting chops! And I thoroughly enjoyed the challenge.
What Is a Writers’ Room?
A writers’ room is a workspace where TV writers brainstorm
each element of a TV series including episode breakdowns,
the series arc, the season arc, character development, and
various substories within each episode or each season. A writers’
room is where the direction of the season is determined and refined,
& where all the creative minds—the showrunner, producers, and writers
—brainstorm the ways in which they can help create an excellent show.
– MasterClass
As I emerged from my journey through Hollywood, I consulted on a year-long Conversational AI project for Google Assistant. This was a daunting undertaking. My Conversational Design work surfaced in front of over two billion users worldwide overnight. The new GA experience combined text and voice interaction ranging from songs and jokes to easter eggs and riddles. We pioneered an interface to bridge the gap between human conversational intelligence and artificial intelligence. Millions of these users were migrants from diverse backgrounds – so embedding grace in the experience to produce content that resonated with everyone took a significant amount of self-reflection and research. When we launched, we hit it out of the park. That was the day I truly understood what it meant for content to converge in the sweet spot between AI tech and storytelling.
I fell in love with this new universe and this journey eventually culminated at ADP!
Q: Why did you come to ADP and why do you stay?
This is a great question, and the answer constantly evolves for me. Arriving at ADP during the pandemic, I saw the team’s efficacy in the work of Conversational AI. Thousands of users and clients were trying to access accurate financial information using our existing platforms, and I saw an opportunity to be a part of these exciting acts of service – to be able to make lives easier by serving the best possible solutions in the most empathetic manner.
I continue to stay and grow at ADP because I love the learning opportunities provided by our UX leadership. The people-centric open-door policy here is unlike anywhere I’ve worked. I collaborate with an amazing team where people and culture triumph in service to overcome personal challenges every day. What more can one ask for!
Q: Let’s talk about using your creative and technical skills at ADP!
My role at ADP is a combination of conversation design and process ideation. From a CxD perspective, I collaborate with Product Owners and Managers. At this stage, we dive into what use cases we need on our roadmap and the tradeoffs. Internally, with the User Experience team, it becomes more hands-on as I design the conversational experiences and mockup the technical and functional base of what a multimodal experience could look like.
For the conversation design process, I leverage skills acquired across my previous work: UX writing, VUI design, interaction design, and audio/visual design. I like to think of my role as that of a bricklayer – understand the user needs, embrace the tech constraints, figure out the underlying logic (APIs, etc.), and design a detailed specification document that represents the complete user experience. The last step is to curate this experience and work with the developers to produce it. This journey forces me to leverage a combination of both industry chatbot standards, and the direction our ADP UX leadership wants our virtual assistant, A.V.A, to take.
Q: What is a piece of advice for candidates looking for jobs in Conversation Design (CxD)?
For the past decade, Conversational AI has been incorporated into a diverse collection of form factors empowering users to interact more organically with automated systems. This is when A.V.A, ADP’s virtual assistant comes in place. A.V.A combines digital concierges and AI-powered chat solutions, extending our users’ significant level of intelligent service automation and personalization.
Conversation Design (CxD) at its core is the craft of delivering a comprehensive experience users might engage in to arrive at a pre-determined automated outcome. It is the discipline of producing a series of detailed design flows/outcomes leveraging the businesses’ purpose and underlying logic to curate a holistic user experience.
CxD is a new field so there are quite a few pathways into the industry. For anyone who wants to work as a conversation designer, the first step would be to understand how human-computer interactions (HCI) work.
A good place to start would be to get comfortable with ambiguity. Begin with diving into UI (User Interface) and UX design. Understand the basics of a storytelling arc. Read, write, and analyze dialogues and screenplays. Utilize existing CxD platforms where you can design interactions, preview prototypes, and implement the final experience. Both Google and Amazon have detailed design tutorials for their Assistants. Use these resources to create experiences for your portfolio and start sharing these with peers on LinkedIn.
Q: What is some overlapping, essential skills required in both filmmaking and designing?
Before ADP, I produced conversational experiences for virtual assistants at Google and Verizon. A significant part of my skills is a continuation of my learnings from screenwriting and storytelling — understanding the user journey, how can we use context to create an empathetic user experience, and how can we continue to iterate on the results. Take a feature-length documentary as an example: you start with a core narrative, shoot the right visual, and edit to create a final product. The same logic applies to conversational AI chatbot. Before coming to ADP, I spent a lot of time poking holes in my own work – showing it to friends and family and asking them what works and does not work for them.
Q: What are leaders like at ADP? What is your team’s dynamic?
The UX leadership at ADP is unlike none other I’ve worked with in the past. These are some of the most empathetic and seasoned professionals in the industry who continue to push the envelope. The conversational AI technological roadmap is constantly being iterated upon and is just one of the hallmarks of ADP’s current work. We have a Design Guild where we show up to support each other’s work, experiment with emerging CxD and UX use cases, and future-proof ADP’s brand. Our leadership is committed to uplifting all of us through weekly 1-on-1 sessions and biweekly feedback walkthroughs.
Q: What inspires you outside of work?
My curiosity and passion for storytelling inspire my day-to-day outside of work. Before we were plunged into the Covid world order, I was working with emerging entrepreneurs to empower them to share their stories outside of their communities. ‘Life of I’ is my passion project that has fueled live storytelling events across cities in Canada, the US, Afghanistan, Australia, and Pakistan. I personally work with a select few storytellers who narrate a personal story of their choice in front of a live audience. We’re currently pioneering a new remote storytelling format in collaboration with a local NYC-based co-working space!
In addition, I am still involved with my original screenwriting team. We’re putting together a spec script for Netflix about a girl who travels across different magical worlds through a portal in her bedroom’s closet. The team’s super excited about this story of resilience and empowerment, and we start shooting in September. Fingers crossed!
Q: What do you look forward to the most in the future?
Deep down, I identify as a storyteller. I started my career as a radio producer around 20 years ago. Back in the day, it took me over two hours to line up the right theme music and queue up the correct songs for a 45-minute radio show. Today, the same can be accomplished in less than 5 minutes. The days of DATs are gone!
Behind all this evolution is the power of AI and automation.
AI’s technological development has constantly been transforming the way businesses nay the world operates. Developments in VR/AR space, the Metaverse, and the haptics have proven humanity’s desire to continue to push the proverbial boundaries. Over a decade ago, the first smartphone was launched, and it rendered keypads on mobile phones redundant. With this change in the traditional user interface, it was evident that technology will continue to evolve, reducing the size of our devices. Every ten years, human-computer interaction completely changes – Alexa, Google Assistant, Siri, Bixby, and other AI-powered virtual assistants are a testament to this change. And A.V.A. our virtual assistant is a step in that direction.
Interested in a Conversational Design career at ADP?
We are hiring! Click here to see what we have available.
Tech & Innovation Blog
Life @ ADP EP6: Why did you come to ADP, and Why do you stay?
Life @ ADP, Career Advice, What We Do
In this episode, our hosts invited Sreeni Kutam, Chief Human Resources Officer, and relative newcomer, Chief Economist, Nela Richardson, to share why they joined ADP and why they stay.
Life @ ADP EP6: Why did you come to ADP, and Why do you stay?
Here comes the final Season One episode of Life@ADP.
Many of us feel great pride working for ADP, but sometimes it’s hard to put into words the cultural elements that resonate with us that make our company more than just a place to work.
In this episode, our hosts Kate and Ingrid invited Sreeni Kutam, Chief Human Resources Officer, and relative newcomer, Chief Economist, Nela Richardson, to share why they joined ADP and why they stay.
Nela Richardson, Chief Economist (left) and Sreeni Kutam, Chief Human Resources Officer (right)
“I looked for the opportunity to bring technology and people together, and that’s why I came to ADP. Innovation is the word that sums it up,” Sreeni said. “There are three things one looks for in their career. First is meaningful work. Second is a group of great people they work with. Third is the opportunity for growth. I’m lucky to check all three boxes at ADP,” Sreeni said.
“The reason why I came is, I felt that ADP was uniquely positioned to answer some of the biggest economic questions coming out of the pandemic. As important as why I came is why I hope to stay. I came to a company that valued people and as an added bonus, they are people who, crazy enough, seem to enjoy the data as much as I do,” Nela said.
We recommend this episode to better understand our culture and why ADP is a wonderful place to work. Sreeni and Nela will also share why it’s a great time to join the organization.
According to LinkedIn’s 2021 Workforce Learning Report, employees who move into new jobs internally are 3.5x more likely to be engaged employees than those who stay in their current positions.
Sreeni shared some great examples of our executive committee members who grew from humble beginnings within ADP to lead our company. “There are many great leaders and opportunities to grow at ADP. For example, Debbie Dyson started as a customer service representative, and she is now the President of our National Accounts business unit,” Sreeni said. “Another great example is John Ayala, who went from working in customer service to leading the function as the Chief Operating Officer.”
Sreeni said there will always be learning opportunities for associates, no matter their start date or department, while Nela shared, “I enjoy the global perspective here at ADP. You can always leverage the experience from one role to another here, knowing your teams will support innovative ideas.”
Tune in for the full episode here. Support us by subscribing to both the podcast and the tech blog. You wouldn’t want to miss more interviews on Season Two, coming up this Spring!
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
The Five Key Elements of a Product Champion
Career Insights, Voice of Our People, Career Advice
If you are passionate about making sure people have a smile on their face when they open their payslips, you might have what it takes to become a product champion at ADP.
The Five Key Elements of a Product Champion
We spoke to one of our Product Leaders who had years of experience implementing ADP’s product development approach, recently leading the GlobalView Core Payroll product for the APAC market. He shared five elements of our product development framework that helps turn product managers into product champions.
***
“When I first joined ADP, I had worked in supply chain and fintech for 15 years, but the payroll domain was new to me. As a product manager, I knew that my role was to envision how to build products and what features we needed, but I wasn’t sure how to best understand my end users to do my job better,” the leader said. “Fortunately for me, ADP has a framework that guides the learning and skill-building needed to take a person from a product manager to what I like to call a ‘product champion’—someone who takes ownership of their work, leading products team to make people happier.”
Although our product leader believes each piece of the framework is essential, he highlights two foundational components: passion and empathy. “No one does everything perfectly, but if you have passion and empathy, the following five elements will help you become a product champion,” he said.
1) Speak up for the customer
When developing new products, a product champion needs to put the customers first and advocate for them, especially when there are different ideas on moving forward. It’s common for a product manager to make many decisions on different architecture types and marketing strategies. Since users cannot give feedback at every stage, it helps if the product manager thinks from the customers’ perspectives.
A true product champion understands the users and their pain points. What makes their lives easier? What solutions are available? The goal is to save time and money, helping the customers better serve their employees. The shift in perspective helps solve the customers’ absence in the product-building processes. We are confident that we are solving the right problems when we advocate for the customers along the way.
2) Know the market
In addition to becoming a customer’s advocate, a product champion needs to be a market expert with a solid understanding of the trends and competitors within the space. We design irreplaceable unique strategies our competitors can’t easily copy in the development stages, creating long-term life cycles for our products and businesses. Remember that our products should make us stand apart, and understanding the market helps create this differentiation.
Product managers benefit from the massive amount of data we have here at ADP, enabling real-time understanding of what people want and need. In addition, we hire highly strategic research analysts dedicated to market research. A product champion connects and learns from these experts to benefit from their expertise, pairing qualitative data with quantitative analysis. This extra step helps a product champion paint a complete picture of what’s happening.
3) Zero in on the goal
We measure success by outcomes, whether a single feature or a whole new product. One of the most critical tasks in product management is to track the team’s steps and measure if they will lead to the desired objectives and outcomes. Progress is incremental, but we can increase business awareness and gain more sales and new users while increasing customer satisfaction with it.
How do you track whether 38 million people and 920,000 clients are happy or not? At ADP, we know when our users find and use new features. Even if a new function is three screens deep, we know immediately when clients navigate through them or have problems with the latest features through our deep user research. Product champions look for and understand these choke points, and they use artificial intelligence (AI) and other tools efficiently, monitoring the outcomes of the enhancements.
4) Build teams and consensus along with a product
Every product manager is a builder. Behind the scenes, we evaluate how fast and efficiently our teams are moving. A product champion sits at the center to coordinate engineering teams, ensuring we progress towards the final products and keeps everyone on the same page.
Coordination often becomes challenging when every team member has their vision of an ideal project. The solution to this challenge is what differentiates a product manager from a product champion. A product champion builds consensus allowing the team to work together while delivering what the customer needs.
5) Empathize and influence
Part of the building process is selling the product’s vision and communicating the customer’s pain points to the teams involved. A product manager who has empathy will speak up for customers and build consensus. If you know what makes the customers’ business operations difficult, you can identify their needs and improve their lives by providing better solutions. This approach also applies to internal teams. It’s also crucial to suggest alternatives when an expectation is not feasible.
***
At ADP, product managers have the opportunity to learn from people with deep expertise who allow us to elevate our work to the champion level. “We can’t quickly draw a line between what’s in our responsibility and what isn’t,” the product leader said. “A product champion claims both success and failure, always looking for improvements.”
Becoming a product manager is a huge commitment, so passion is a deciding factor in hiring. People who are passionate and dedicated will go the extra mile to become product champions. “If you are passionate about making sure people have a smile on their face when they open their payslips, you might have what it takes to become a product champion at ADP,” the product leader said.
Interested in Product Management positions at ADP? We’re hiring!
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
Great Place to Work® Named ADP Brazil Labs one of the Best Companies to Work 2021
Award, Brazil Labs, Why ADP
At ADP Brazil Labs, the top two areas ranked most highly were pride in exercising the profession and teamwork.
Great Place to Work® Named ADP Brazil Labs one of the Best Companies to Work 2021
Great Place to Work® (GPTW), a global authority on workplace culture, named ADP Brazil Labs one of the best companies in the Rio Grande do Sul, Brazil. GPTW has a mission to build a better world by helping organizations become a great place to work for all. ADP Brazil Labs was ranked 20th in the medium-sized category and was recognized as one of the most successful companies implementing people management.
ADP Brazil Labs
How does GPTW rank companies?
GPTW uses a comprehensive method to measure employees’ work experiences and analyze the organization’s practices and culture, setting standards in the industry. The research includes a variety of criteria and ranks the best work environments. The survey covers associates’ evaluations on growth opportunities, quality of life, credibility, a sense of respect, impartiality, and aligning with values in the company. At ADP Brazil Labs, the top two areas ranked most highly were pride in exercising the profession and teamwork.
ADP Brazil Labs Associates Bringing Awareness to Breast Cancer
Over the past few years, ADP Brazil Labs has further strengthened its people management strategies and practices, including team development, improvements, and consolidation to encourage professional growth. The lab values people’s voices, promotes associate engagement and offers management tools. These practices sustain an organizational culture marked by associates’ self-development, leading to great recognition.
The award reinforces ADP Brazil Labs is heading in the right direction. “Being certified by the GPTW RS seal is only possible thanks to our associates,” said Julio Hartmann, the Vice president of ADP Brazil Labs. “They give their best day after day, fulfilling our purpose in building the future of work through technology and innovation.”
Interested in a tech career at ADP Brazil Labs?
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
How AI/ML are Driving Innovation and Opportunities at ADP
Innovation, Voice of Our People, Future of Work
The future of learning will involve more personalization and customization based on learning styles, competencies, and preferences.
How Artificial Intelligence and Machine Learning are Driving Innovation and Opportunities at ADP
Julio Hartmann joined ADP as a software development manager in 2004. Seventeen years later, he is now the Vice President/General Manager, head of ADP’s global software product development center and innovation lab in Porto Alegre, Brazil. His team works across the global product and technology portfolio, always looking for new opportunities. Julio leads product innovation and research, exploring growing technologies and evolving trends. He and his team aim to create the next generation of human capital management applications that drive learning and training in the workforce.
How it Started: Human Capital Management (HCM) Software
Steve Jobs said, “Things happen fairly slowly. These waves of technology, you can see them way before they happen, and you just have to choose wisely which ones you’re going to surf. It takes years.”
People tend to assume technology evolves linearly—growing at the same rate over time—but it develops exponentially instead. Some examples of exponential technologies include 5G networks, 3D printing, robotics, and blockchain. As the speed of technological innovation increases, it creates frustration in product development. People perceive a gap between expectations and performance, then quickly learn the products are not the problem. We inflate our expectations beyond what technology delivers. Despite uncertainties in the environment, the emerging tech follows an exponential growth and improves until it reaches a pivotal moment of breakthroughs.
For many, the pivot point may be challenging to foresee, and companies are caught unprepared. With market research observation, we know breakthroughs happen for a number of reasons. The moment is often tied to technology becoming cheap enough to reach mass consumption. In other words, a breakthrough occurs when a component becomes more viable with a combination of factors, creating the perfect environment to throw the innovation into disrupter status.
The phenomenon played out clearly in smartphone market. When the iPhone arrived, that changed everything. We live in a time when anything and everything is possible. Modern technologies drive the future and bring endless learning opportunities to the next generations. To prepare ADP for the next move in the industry, my team continues to develop, recognizing the power of artificial intelligence and machine learning.
The Future of Learning: HCM Systems
Julio at the Beach
The future of learning will involve more personalization and customization based on learning styles, competencies, and preferences. In other words, artificial intelligence (AI) and adaptive learning are the future. These powerful technologies will affect both humans and machines in the coming years. Our goal at ADP is to develop a combination of tools that harness the power of AI and facilitate learning, ensuring companies and employees grow at a fast, steady pace.
The job market is shifting due to the broad impact of AI, automation, and robotics. There is a reduced demand for specific jobs, such as factory roles that can be automated. On the other hand, there is an increasing demand for particular jobs that belong in the future. According to the report by the Institute for the Future, 85% of the jobs in 2030 do not exist yet. It’s time for leaders to identify skills gaps based on current trends to prepare organizations and professionals.
In fact, we might be heading towards a disruptive breakthrough in artificial intelligence and data usage in human capital management (HCM). We are not far from a pivotal point, meaning we can expect many advancements with the power of AI and data information in HCM for the upcoming years.
As an industry leader, ADP looks forward to the future. My team supports innovation through our mantra — always designing for people. HCM solutions provide opportunities for companies and workers to grapple with the demands of a futuristic workplace. AI helps companies manage their workforce while anticipating changes and preparing their employees for upcoming challenges. Specifically, my team is working on technology that allows companies and employees to navigate a variety of scenarios. It combines traditional training and cutting-edge tools that connect people with mentors and experts in various communities.
We can’t talk about the future without understanding users’ needs. The good news is human capital management systems and training tools have become more predictive with ground-breaking developments in event-based systems, meaning they carry on as usual until they require inputs. For instance, a system can recognize users changing their addresses and further instigating necessary documents and paperwork. Another example is for the system to alert managers of a potential alarming pattern that shows an employee has not filled out a timecard.
AI’s Applications in Real Life
AI’s applications in real life are everywhere. Companies like Walmart hire a significant number of workers every month, experimenting with augmented reality (AR) and other technologies in new hire trainings. Wouldn’t it be more efficient for new employees to see the procedures before joining the company? The new hires at Walmart could see the supermarket’s organization in a virtual environment through a peer-to-peer reality before their first day at work.
Human resources (HR) managers may also benefit from using AI. From recruitment to employee experience and talent management, AI can automate routine HR tasks, deliver personalized experiences, and gain actionable insights from HR data. For example, AI may serve as a helpful tool to help track the workforce and notify managers that they need to hire more data scientists.
Another scenario is using AI as a user interface (UI) through natural language processing for seamless interactions between humans and technology, for example, using chatbots as the user interface. AI can be a powerful ally to promote diversity, inclusion, and equity among employees if leveraged carefully.
These are all opportunities and concepts that will change the future of jobs.
Challenges in AI Technology
Julio and his family
“With greater power comes with greater responsibilities.” There are risks with using the tools. At ADP, we have an ethical committee that looks at privacy issues and built-in biases. The technologies are developing quickly, which makes predicting outcomes challenging. Nevertheless, we always try our best to watch for violations and learn as we go. The teams at ADP are investing in a well-detailed approach to monitor how the machine learns and develops, ensuring all technologies evolve in the direction we expect.
Looking Forward: ADP’s Future
Technology development plays a huge role in ADP’s transformation into a technology company. There is more capital available than ever before, and the cost of building innovative products has become lower. In other words, we have more funding to experiment which leads to more breakthroughs. We are on the cusp of seeing more efficiencies on a massive scale through AL and ML.
The possibilities of using AR and VR during the company’s onboarding training are exciting! I can imagine applying AR and VR in digital workplaces for associates who work from home. The technologies bring efficiencies, save costs, and improve learning. Workers will have the ability to see the office and understand procedures even before joining the team in person. The implications are astronomical for national and global companies.
As we research more possibilities in tech, humans will benefit from using technologies in the workforce. The foundational trends include faster computing power, increasing data volume, low-cost communications for everyone and everywhere. These opportunities are life-changing, and we’ll see this come to fruition soon. I look forward to how the industry creates unique jobs in the workforce and breakthroughs. In the future, technologies at ADP will continue to help companies and workers adjust to changes, improving their job performances and making tasks easier.
Interested in a tech career at ADP?
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
Looking for an Internship or First Job? Here’s the secret sauce to getting hired
Early Talent, Intern to Full-Time, Career Advice
A great candidate needs to come to the table with something to offer, and unique skills will get attention.
Looking for an Internship or First Job? Here’s the secret sauce to getting hired
By Liz Gelb-O’Connor, Global Head of Employer Brand & Marketing
Here’s some good news for people without an advanced degree. Just because you have a higher education doesn’t necessarily give you more marketable hard skills or soft skills than someone without a bachelor’s degree.
Why? You can’t learn some soft skills in school. Money can’t buy them, and books can’t teach them. But if you have them, they can set you apart. Same for hard skills you’ve developed on your own, like learning a design tool, taking a free Google Analytics course, or nurturing your love of photography. When creating a resume for your first job or an internship, dig deep and mine your hidden treasure of transferrable skills and interests to help differentiate yourself.
ADP Interns at Roseland Headquarter
A true story for you. When I hired my first marketing intern in 2014, I wasn’t sure what to expect. So, I approached the experience with an open mind and discovered something valuable—not all critical skills were found on a resume. Sadly, despite the high cost of college and university education, not all students emerge with marketable business skills. I guess that’s kind of the point of internships and first jobs, right? To gain marketable business skills. Still, a marketing class on the 4 P’s (business majors, you know what I mean!) is almost meaningless when competing for a marketing internship, while working knowledge of InDesign will likely increase your chances.
Here’s what happened. My recruiter sent me 5-6 potential candidates for our marketing internship. During the candidate interviews, I felt like a dentist pulling teeth. Or worse yet, the aunt no one wanted to talk to at the annual holiday party. Seriously, some candidates gave one-word answers and had such low energy during the interview that I wanted to check their pulse. Pro tip: Don’t be like them.
At the end of the process, only one candidate seemed viable. He accepted a juicy Wall Street internship before receiving our offer. I wanted to give up and hire an experienced temp, but my recruiter called and begged me to meet one last candidate.
Enter Mia*, a rising college senior and transfer student. A few things stood out on her resume, neither of which she learned as part of her pricey college education: she owned an Etsy store for custom-designed party invitations and had experience using Adobe Creative Suite. Not only were these skills directly relevant, but they indicated three things:
- An entrepreneurial spirit
- Ambition to learn
- An eye for design
When we met for an interview, she came prepared with great questions and displayed an authentically positive attitude. She also sent a “Thank You” note, which some people might consider “old school,” but it shows gratitude and respect to me. All things being equal, I will choose the candidate who says “thank you” over someone who doesn’t.
Two weeks into her summer internship, I was so impressed that I offered Mia a full-time position when she graduated.
Here’s the additional secret sauce Mia brought to the table:
- Initiative – She volunteered to take on tasks that I didn’t even dream of asking her to do. I’d throw out an idea, and the conversation would go something like this, “Oh! I’ll do that. I’m not sure how to do it yet, but let me figure it out, and I’ll get back to you with some recommendations.”
- Creativity – “I have this idea for If your cool with it, I’d like to design something and show it to you.”
- Collaborative – “Do you need help with that? I can help you.”
- Organically Take on More –“I’m done with that. Do you have something else for me to work on?”
- Reliable – As a leader, I’m flexible and very supportive with time-off and vacation requests. No last-minute, unexplained absences for Mia. She always requested time-off in writing and with notice.
- Respectful – She always treated people with respect and acted with integrity.
When I build my teams, I look for these traits and skills whether someone has a degree or not.
After Mia, I hired two more interns that became full-time employees after graduation. Both went on to have successful careers at ADP.
ADP associates
Some questions you may have:
What do I do if an internship requires a specific degree?
Hard skills aren’t necessary for some internships because on-the-job training is provided. That said, some internships may require you to be a matriculated college/university student to qualify. Even so, this is where your soft skills can make a difference: collaboration, creativity, reliability, being a team player, etc. If the internship program offered is unaffiliated with current college/university attendance, you may only need the skills to do the job.
So, look at the actual internship requirements and gather your arsenal of soft and hard skills that can be transferrable to that role—then showcase them on a version of your resume.
What if the job required 2 years of relevant experience and I only have 1.5 years?
Again, examine your transferrable skills and highlight them. You may have less than two years of experience in that exact role, but what else do you bring to the table? Showing you are an avid learner and taking the initiative to develop other skills will demonstrate traits that could make you even more valuable than someone with those two years of experience.
So, when you interview for an internship or your first job, think beyond your resume. Think about how to showcase the skills you have that make you an asset, a functional part of a team, and uniquely you in a way that adds something to a role. Please, don’t be the candidate with a low pulse rate. Be the one who shines with positivity and shows how you will make the existing team even better and stronger.
How did it all turn out for Mia? She stayed with our company for over 3.5X longer than the average new grad. We even featured her in one of our employer brand campaigns for our campus channel. It was indeed a pleasure to watch her learn, grow, and thrive in our company, where she moved from marketing to a tech UX Design position. We are still in touch on Instagram as she travels the world and navigates the next chapter of her career.
For more, listen to Life @ ADP Podcast Episode 3: Tips for Interviewing, How to Make Lasting Impressions, and Helpful Hints.
*Name changed for anonymity
Interested in Internships, Marketing, Sales, or Technology positions at ADP?
Click here to search for technology positions, here for internships, and here for marketing & sales positions.
Tech & Innovation Blog
Life @ ADP EP5: Extraordinary Careers: Mentorship, the Power of Connections, and more
Life @ ADP, Career Advice, What We Do
Tawana, VP of Implementation, shares her perspective on career growth, mentorship opportunities, and power of connections.
Life @ ADP EP5: Extraordinary careers: mentorship, the power of connections, and more
What are the mentorship opportunities at ADP? What does it mean to be a leader? What is the power of connection? We have the answers for you in Life @ ADP Episode five.
In this episode, our hosts Ingrid and Kate invited Tawana, VP of Implementation, to share her career journey. You will hear Tawana talk about her sponsorship connection with Debbie Dyson, President of National accounts at ADP. The mentorship experience transforms Tawana’s professional life and inspires her to take on new opportunities in every role she accepts.
“I’ve been in small business, retirement services, and global business transformation. I’m now in major accounts implementation, an amazing place to learn, grow, and shift perspectives,” Tawana says, reflecting on her career development. “I see myself growing at ADP, continuing to be successful, and leading more associates to advance their career paths.”
Tawana is grateful to be a part of the inclusive culture at ADP. She shares her involvement with ADP’s Business Resource Group (BRG), learning new information and forming connections. “I am an active member of six BRGs. For example, we discuss topics going on in the world at the Cultivate BRG,” Tawana said. “The community respects and supports our internal associates. It’s a safe space to ask questions and exchange thoughts.”
We recommend the episode for associates and future candidates to get a deep understanding of ADP’s culture. Tawana shares her personal experience as a single mother to a 15-year-old son when she talks about work-life balance. “I remember getting promoted to a new role and was ready to dive right in. ADP accommodated my schedule changes, knowing we had to relocate in the middle of the school year,” Tawana says. “I appreciate the flexibility and understanding ADP had. They allowed me to take the time and get my son acclimated to the new school first.”
A positive working environment consists of caring people and leaders. Tawana takes the time to speak more about leadership and the power of connection with the hosts. Whether within Tawana’s global team or balancing relationships outside of ADP, she highlights the importance of celebration, emotional intelligence in communication, and showing appreciation to teammates.
“Not only do we connect at work, but also we connect on a personal level. We always allocate time to catch up and learn about each other,” Tawana said. “This has allowed my team to stay connected during COVID. We take care of each other during difficult times.”
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music. Stay tuned!
Support us by subscribing to both the podcast and the tech blog.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
Life @ ADP EP4: Support from Military Experience to Corporate Life
Life @ ADP, Career Advice, What We Do
An inspiring episode for those who are interested in learning effective communication.
Life @ ADP EP4: Support from Military Experience to Corporate Life
Ever thought about what it’s like to be on active duty and work in the corporate world? What are the company’s support systems? What is the common ground between the military and business? Meet Michelle N., Global Business Consultant and an active Staff Sergeant in the National Guard.
In honor of Veteran’s Day in the United States, our podcast hosts, Kate and Ingrid, invited Michelle to share her story with us on the show. In Life @ ADP episode four, you’ll hear Michelle’s journey transitions from the military to corporate life and how skills from the military help her succeed in business. She sends powerful messages and talks about the required skillsets in her two roles.
Michelle shares how she mentors other veterans and finds a supportive culture at ADP. “The way you interact with your peers and senior leadership is crucial to success. The mindset doesn’t apply only in the military or in the workplace, but also your relationships,” Michelle says. “The greatest skill most veterans possess is the ability to perform under pressure. Keep in mind that you don’t have to be in a leadership role to have leadership qualities.”
It is an inspiring, encouraging episode for those who are interested in learning effective communication. Michelle gives advice for active-duty members and people transitioning from active duty. She also shares with us the common qualities in military service and the corporate world. “My organization skills, time management, and ability to plan are essential in both roles,” Michelle says. “Every military occupation is translatable to the civilian world.”
In the second half of Michelle’s interview, she discusses her involvement with ADP’s military business resource group (BRG). “Before COVID-19 and deploying, we were heavily engaged with veterans’ shelters. Although outside the BRG space, I was on the panel to answer questions for others who were transitioning,” she says. “I’m always looking for opportunities to give back and be a contributing source.”
Michelle, thank you for your service. We are grateful to have you!
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music. Stay tuned! Support us by subscribing to both the podcast and the tech blog.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
Life @ ADP EP 3: Tips for Interviewing, How to Make Lasting Impressions, and Helpful Hints
Life @ ADP, Career Advice, What We Do
Hiring Managers want to better understand how candidates overcome challenges.
Life @ ADP EP 3: Tips for Interviewing, How to Make Lasting Impressions, and Helpful Hints
How long should your resumé be? How do you make a good impression? What to prepare for a phone interview?
Life @ ADP, our monthly podcast, answers them in the third episode! In this interview, hosts Kate and Ingrid sit down with Dave Demchik, one of our senior tech recruiters, to discuss what attributes make a top candidate. For those who are interested in a career at ADP, you won’t want to miss it! You will hear Dave discuss helpful tips for interviewing both remotely and in-person and how to make a good impression during and after the interview.
“Recruiters look for candidates who are knowledgeable in the field they are hiring. Be prepared to answer technical questions and have your tool kits ready,” Dave says. “Hiring Managers want to better understand how candidates overcome challenges.”
Dave has been recruiting for about five and a half years and shares the qualities he looks for in candidates. He believes researching and preparing are the first step to a successful interview. Candidates are encouraged to speak with ADP associates on LinkedIn to better understand ADP’s culture before entering the discussion or visit tech.adp.com, our tech careers site and tech blog. Another tip to make a lasting impression is attention to detail, including crafting relevant points on résumés. The conversation dives deeper into tailoring, formatting, and fitting résumés to specific jobs.
The discussion in episode three allows both current associates and future talents to understand what values they bring to ADP, contributing to the community.
“It’s a great time to be a part of ADP!” Dave supports the cybersecurity team, a global security organization at ADP. He is happy to answer any questions and provides his contact information in the podcast episode.
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music. Coming up next, we are going to interview one of our veterans and talk about transitioning from the military to civilian life. Stay tuned! Don’t forget to subscribe to both the show and the blog.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
