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Sr. Director, IT Operations Management (ITOM) & IT Asset Management (ITAM) Domain Owner, ServiceNow

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ADP is hiring a Sr. Director, IT Operations Management (ITOM) & IT Asset Management (ITAM) Domain Owner, ServiceNow

We have an exciting opportunity to work as the Domain Owner of the IT Operations Management (ITOM) and IT Asset Management (ITAM), as part of the ServiceNow Platform Team. This role will be responsible for leading and driving the ITOM and ITAM domains. The Domain Owner will collaborate with cross-functional teams, define strategic direction, and ensure the successful implementation and continuous improvement of ITOM and ITAM processes and solutions within the ServiceNow platform.

This role requires a deep understanding of IT infrastructure, operations, asset lifecycle management, and ServiceNow capabilities.


  • Develop and execute the strategic vision and roadmap for IT Operations Management (ITOM) and IT Asset Management (ITAM) within the ServiceNow platform
  • Lead the design & implementation of ITOM (CDMB, service mapping, IT infrastructure management, Service mapping) and ITAM (Software & Hardware asset management), policies, and best practices aligned with the ServiceNow platform capabilities
  • Ensure CMDB data quality through effective discovery, provisioning, and regular assessments, leveraging ServiceNow Discovery and other relevant tools
  • Drive the implementation of Software Asset Management (SAM) practices, including software visibility, license management, compliance, and optimization
  • Collaborate with stakeholders to identify requirements, design solutions, and drive process improvements within the ITOM and ITAM domains on the ServiceNow platform
  • The Domain Owner will lead a team building and running the CMDB & ITOM operations, ITAM Modules (SAM & HAM).


  • Strategic vision and roadmap for ITOM and ITAM domains within the ServiceNow platform
  • ITOM and ITAM processes, policies, and best practices documentation tailored for the ServiceNow platform and aligned with the CSDM data model and ADP Ecosystem.
  • Successful implementation and configuration of ITOM and ITAM modules within the ServiceNow platform, including Service Mapping and integration with the Enterprise Asset Management and Enterprise Product Catalogue initiatives
  • Metrics, dashboards and performance reports to track and measure the effectiveness of ITOM and ITAM operations on the ServiceNow platform
  • Collaboration with cross-functional teams to ensure the seamless integration of ITOM and ITAM processes within the ServiceNow platform


  • ServiceNow platform team
  • ADP internal stakeholder : Business unit and end-users, IT leadership, Product Development teams
  • Procurement and Finance departments
  • External vendors and service providers: directly involved in vendor relationship, contract management, with ability to influence of functional & technology roadmap

A little about ADP

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:


  • 5+ years of experience in IT Operations Management (ITOM, Configuration Management Database CMDB discovery and operations) and IT Asset Management (Software & Hardware Asset Management) roles using ServiceNow
  • Extensive experience with the ServiceNow platform and its ITOM and ITAM capabilities, including implementation, successful roll-out and adoption including organization change management and daily operation.
  • Experience with Software Asset Management (SAM) responsibilities, including license management, compliance, and optimization
  • Strong knowledge of IT infrastructure, operations, and asset management principles
  • Strong analytical and problem-solving skills with the ability to translate business requirements into actionable plans within the ServiceNow platform
  • Excellent leadership, communication (Including reporting & communication to senior leadership), and collaboration skills to work effectively with cross-functional teams, stakeholders and vendors

You'll love working here because:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Apply now!





Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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