ADP is hiring a Senior Manager, IT.
- Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it's messy?
- Are you empathic to client needs, the people you lead, and internal partners to drive success but can make the hard calls and are not afraid to make bold moves?
- Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion creativity and build diverse, productive, and engaged teams?
Well, this may be the role for you. Ready to design what's next?
As a Senior Manager you will oversee our Scrum Team in Product Development and Tier3 support teams. You will manage a dynamic team, ensuring exceptional product quality, security, and resilience, and acting as a primary liaison with various business leaders.
Like what you see? Apply now!
Learn more about ADP at tech.adp.com/careers
A little about us: ADP is a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO:
Here's what you can expect on a typical day:
- Team Management: Lead a product development team of 6-8 members, including programmers, technical leads, and a scrum master. Oversee a Tier 3 support team composed of Subject Matter Experts (SMEs), developers, and business analysts.
- Project Execution: Ensure the effective execution of product development initiatives, focusing on quality, security, and resilience of the products.
- Case Management: Own the case management process within the Salesforce product, ensuring efficient resolution of complex issues.
- Support and Collaboration: Act as the primary contact for front-line business leaders, providing support and collaboration. Work closely with the business side of Tier 2 support to assist with queries and ensure seamless inter-departmental communication.
- Leadership and Development: Responsible for people leadership, fostering team engagement, conducting year-end reviews, and managing compensation planning.
- Strategic Oversight: Provide strategic oversight and direction to both the product development and Tier 3 support teams.
- Quality Assurance: Monitor and ensure the quality of both product development and support services.
- Risk Management: Identify and mitigate risks associated with product development and support.
- Continuous Improvement: Promote a culture of continuous improvement and innovation within the team.
- Stakeholder Management: Effectively communicate with stakeholders at all levels, ensuring alignment of goals and expectations.
TO SUCCEED IN THIS ROLE:
- You'll have a Bachelor's degree OR equivalent.
- Minimum of 12 years of professional experience in relevant field.
- Proven experience in managing scrum teams and product development.
- Strong knowledge of Salesforce and case management processes.
- Excellent leadership and team management skills.
- Demonstrated ability to handle Tier 3 support issues.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience in strategic planning, quality assurance, and risk management.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.