As a HRO Lead Business Analyst, you will work to resolve internal and external client issues that that impact the ability of those clients to perform needed tasks. The work will require an ability to pinpoint blocking issues that have been escalated to your Tier III support team and require in team collaboration as well as seeking support from external teams and advocating for resolution of these issues on behalf of your clients. Technical exposure and system architecture understanding is crucial for this position in that you’ll need the insight to understand where issue may reside and pursue those issues to resolution.
5+ years In Support Role In a diverse technical landscape environment.
Proven experience to work under pressure to resolve issues especially those that impact production environments.
Exposure to both Linux and Microsoft stacks a plus.
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