Tech & Innovation Blog
Is Data Science the Right Career for You?
Voice of Our People, Career Advice, Career Insights
Data Science is perfect for you if you enjoy storytelling and solving complex problems with data.
Is Data Science the Right Career for You?
Mark P.
By Mark P., Lead Data Scientist, Product Development DataCloud
As a Data Scientist at ADP, I use workforce data to tell stories, using curiosity to analyze and display the data. In this blog, I’ll share my observations of experiences and trends in the growing field of data science.
According to the U.S. Bureau of Labor Statistics, data science will continue to grow, and the number of jobs is estimated to increase by 28% through 2026. In other words, data scientists are in demand, and our role will continue to impact many industries.
What comes to mind when you hear “data science”? Numbers and graphs? Machine learning and big data?
Let’s dive into a quick definition.
What is Data Science?
My perspective on data science was shaped years ago. People started referring to themselves as data scientists and posting jobs for “data scientists” around the same time that machine learning with big data was spreading to industries and companies beyond tech.
I view data science as the methodical analysis of an extensive dataset to understand a subject of interest. Machine learning is a powerful means of such analysis, but not the only one. I focus on a different area, writing query code and dynamic calculations to produce interactive visualizations. To me, the significance of big data is more of a spectrum than a boundary. Science is a systematic study for understanding, and we can understand things with smaller amounts of data too. But big data like ADP has made the insights and applications deeper and more reliable.
Pragmatically speaking, data science can be whatever an employer considers it and communicates through the specific skills they seek. No definition of data science can replace an employer’s expectations, the candidate’s expression of their experience, and conversations about career fit and advancement. With evolving technologies and models, there are a growing number of opportunities in this career. As a Data Scientist at ADP, it is certainly rewarding to have occupational, organizational, and demographic facts on over 30 million US workers to explore – anonymized of course!
Mark and his niece
Top Trends in Data Science
Currently, two of the most visible trends in data science are cloud-based development and the advanced application of natural language processing (NLP).
Cloud-based platforms and services such as Amazon Web Services and Databricks make it easier to source data, develop analyses and models, collaborate with colleagues, and deploy products. We work closely with these partners and have often spurred innovation in their products as we expand our capabilities.
NLP has many current and potential applications in human capital management, including client support, occupation and skill classification, job posting development, and candidate recruitment. Since jobs are diverse, overlapping, and constantly evolving, building and maintaining comprehensive, systematic knowledge can be challenging. NLP can make our solutions more scalable and data-driven than classifications created by human experts alone.
Day in the Life as a Data Scientist
My research on restaurant employment and wages during the COVID-19 pandemic represents many common day-to-day components of data science work. While it is well-known restaurants were one of the most heavily impacted industries, ADP data shows some cities fared better than others. You can see this in the 18-month employment trends for 3 of the largest 50 US metros.
Visualizations like these are the tip of the iceberg: the most visible part of the work requires much more underneath. In addition to conceiving and developing metrics, models, and graphics to create knowledge, data scientists need to find good data sources and write code to retrieve and process their information. They need to understand the limitations of their sources – things like sample bias, predictive labels, outright errors – and communicate and correct them.
Restaurant employment change, monthly since Jan 2020
And data scientists need to query people as well as data! For example, interviewing local restaurant association executives for their expert perspectives and calling US Bureau of Labor Statistics economists to discuss statistical methods.
How can I gain experience in Data Science?
If you are interested in data science, you can find a ton of resources, including boot camps, online courses, Medium articles, and YouTube videos. If you look up #datascience on TikTok, it has 89 million views! Of course, classes are a great way to acquire vital education, but they can be a significant investment in time and money. You may wish to test your interest with a project that involves either a question you’d like to answer or a problem you’d like to solve. You’ll gain not only motivation but also a proof point to share with potential employers.
As an example, when 2020 presidential candidate Andrew Yang proposed a universal basic income, I was curious to know who might benefit from $1k a month and how to quantify the benefits objectively. I searched for household spending data, turned up relevant data and code from the Bureau of Labor Statistics, and then used free versions of SAS and Tableau to create a public dashboard to answer that question.
Data Science Team at ADP
I’d advise anyone interested in data science to follow their curiosity and search the web for public data and free tools. You’ll face technical challenges along the way, but sites like W3 Schools and Stack Overflow can help you tackle them as they arise. Of course, many people prefer the structure of classes to an open-ended, “many-options-no-right-answer” type of project. The former is fine – but if you can take the leap and try the latter, you’ll gain a good experience of what real-world work is often like!
Final Thoughts
Data Science is a great option if you can:
- Think creatively and enjoy solving complex problems with data
- Problem-solve in a team environment
- Communicate effectively in programming languages
Three self-examination questions for Data Scientists interested in ADP:
- Does working with one of the most comprehensive employment data sets excite you?
- Are you inspired by transforming the understanding of and opportunities for millions of workers?
- Are you a technologist who continually breaks down challenges, champions creative approaches, and collaborates routinely with a diverse team of professionals?
Interested in a career in Data Science? Let’s work together!
Learn more about working at ADP here and our current openings.
Tech & Innovation Blog
Devi R., Senior Director of DevOps, Builds Products with Empathy
Women in STEM, Voice of Our People, Innovation
“STEM, to me, is beyond degree and credentials. It’s about applying and leveraging engineering knowledge and empathy toward every product.”
Devi R. is a technologist who enjoys exploring the world and inspiring others. She joined ADP in 2020, building the ADP’s flagship MyADP with her team in Global Products & Technology. She’s been to 54 countries and all seven continents. Devi loves traveling to South Africa for natural scenery and Portugal for the history, art, architecture, and food!
Coming to ADP
Engineers build products with a purpose in mind and the goal of designing for people. I came to ADP with that mindset and found myself in a place that shares the same value.
I have been a consumer of ADP’s payroll product since 2006, so I was excited to hear about the MyADP business app project and took the opportunity right away. I thought, “I want to work on this!” It’s been two years since I came to ADP, and I’m incredibly grateful to be in a culture that values every voice.
I lead the MyADP Product SRE & DevOps teams within Global Products & Technology. For those unfamiliar with MyADP, it is a global, high traffic and volume unified UX web/mobile solution using Cloud technology. Our product is in the Top 10 business applications in the app store. Millions use the product to perform human resources, financial services, onboarding, performance management, payroll, time & attendance, benefits, retirement services, etc.
If I asked myself how my passion began, I’d say it was the endless possibilities in the field that continue to inspire me, including innovation awaiting discovery. When it comes to DevOps, I appreciate the opportunity to perform transformation across various products because it motivates me to strive for better results with my team.
Day In Life as Senior Director, DevOps
To give you an overview of my day, we get an average of between seven to 10,000 transactions every second on our product platform. My team keeps track of the error rate, meaning even 1% can be a considerable number in this user pool. The task makes my role as a technologist critical. It’s no longer about the technical skills that determine if someone is qualified; instead, it’s about empathy for what one is building.
Behind every product my team makes, we understand there are real users and the real impact the product brings to their lives. As a technologist, I make sure the technology is practical and human-centered. With a large amount of data and information, I am proud to say we handle data with security, precaution, and care. We use the data to help people, making user privacy our top priority.
STEM, to me, is beyond degree and credentials. It’s about using engineering knowledge and empathy toward every product. I stay at ADP, where I surround myself with associates who value client feedback and user experience.
Devi and her husband in Antarctica
Women in STEM
With various tech roles in the industry, I recommend young technologists invest in education and explore as many options as possible in life. The field continues to evolve and challenge the leaders with innovation, changes, and automation.
All the elements above make working as a woman technologist meaningful. I remember serving as one of the women and telecommunication junior board members for a year in my previous company. We collaborated across the nation to understand and research women technologists’ career paths at that time.
Six of us dove into why there are not enough female technologists in the field and quickly learned that many young girls get distracted from pursuing STEM early in their education. The first drop in interest in Tech happens between middle school and high school. We saw a 70% decline in enrollment to 10% by the end of that period. I encourage educators and technologists to inspire young girls, especially at around 8th grade in middle school; the earlier, the better.
As we did more research, the 10% enrollment in STEM when they first enter college drops further by the time they reach junior year. I had the same experience and recalled being one of 15 girls out of 100 students in the classroom. By the time I graduated, there were only three of us left. I kept thinking this would change over time but soon realized we are not there yet. Research conducted by the American Association of University Women (AAUW) shows why gender gaps are particularly high in the computer science and engineering fields. Download the Why So Few Women in STEM Report here.
Devi at Miscanti Lake near Atacama in Peru
Experience the Reality in the Industry
So, what can individuals do to help close the gender gaps in STEM?
I am passionate about finding out what and how to make young talents focus on STEM early in their career, including providing the right tools, giving concrete advice, and demonstrating the reality in the industry. If you are a student or a recent college graduate, check out our campus programs here.
ADP offers a Development program where young talents get an opportunity to meet with leaders and understand our products. Some of them already have a STEM career, and we provide a taste of the real world before hiring them at the end of the program to become full-time associates.
I’m motivated to mentor these recent college graduates and show how much impact their decision to pursue Tech can bring. When facing intersections in their choices, I tell the young women technologists to try everything. It’s essential to understand what interests you and remember that true passion brings you further in life.
Whether building a product or entering a new career track, I encourage you to be empathetic towards the people you work with, creating a product for everyone.
Interested in a tech career at ADP?
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
My ADP Coming-Out Story
Diversity, Equity, and Inclusion
Whether it is Women’s month, Pride month, or every month over, under, or in-between our personal lives and our professional lives, every moment matters. You matter.
My ADP Coming-Out Story
By Taylor L.M., Information Security Project Manager
Woman. Femme. Queer. Daughter. Wife. Mother (of two). Sister (of seven). Friend. High school drop-out and Wellesley College graduate. Political science major. Data Security Professional.
I proudly shared everything listed above except for the queer part when I started working at ADP nearly eight years ago. That’s not to say I didn’t celebrate everyone else’s “out” statuses. I was in ADP’s Pride Business Resource Group (BRG), where I walked in parades. I rejoiced when we won Obergefell v. Hodges and laughed hysterically with friends when Melissa Ethridge handed Ellen a toaster oven. Yet I continued to “hide” that part of myself in the corporate environment. I was in a relationship with a man, so most assumed, and no one asked. When that relationship didn’t work out, I began dating a woman. I just switched her pronouns to him. But that little omission began to feel like a lie, especially as our relationship grew more serious.
Although I knew ADP supported the community and made huge cultural and legal strides, I was still afraid. I was afraid my co-workers would see me differently – afraid my team would wonder why I had been keeping this secret. Mostly I was afraid that my experience didn’t really “count.”
Did I deserve to be a member of this community that I was simultaneously supporting and keeping at arms-length? In hiding who I was, would people think I had been ashamed before I told the truth, even as I had rallied alongside this community and stood up for their and our beliefs? Had I somehow been complicit in the negativity, ignorance, and distrust of those who do not support us?
I no longer wanted to hide when I fell crazy, madly, deeply in love with Jennie. I wanted to stand up and shout to the rooftops. I wanted to bring my whole, authentic self to work. To be clear, I didn’t climb on the roof at Windward Parkway (don’t do this, it’s dangerous, and you will likely end up hospitalized or in jail). Instead, I chose to take incremental steps to test the waters, as they say. I started by telling one person, then another. I gradually changed he/him pronouns to she/her pronouns in conversations. I showed up at our team’s holiday party with Jennie on my arm.
Jennie and I got married last September, and I proudly displayed one of our wedding pictures on my laptop. Every time I screen-share, I share the bliss of two people in love. I never did see a raised eyebrow, a smirk, nor detected a micro-aggression. That’s not to say that those things don’t still happen all over the place. If you or someone you know is facing discrimination at work, research your rights and get help.
Taylor and Jennie
I’m glad to share that my experience of “coming out” at ADP has always been met with kindness and acceptance. We live in a time when labels can be ascribed to all of us – each is a unique, complex human, yet we are all the same. We struggle. We rejoice. We feel pain. We feel joy. We heal from the past, and we look to a brighter future. More than anything, we all love and seek to be loved in return. In this journey, I’ve learned that every experience counts. Every step I took made me feel better than the one before it. I could have stopped anywhere on that progression, and the outcome would have been the same: I belong, and so do you.
Whether you are “out” to one or all, not yet ready, or a faithful ally – you too belong. Everyone who celebrates love has a role in our community and this movement. Whether it is Women’s month, Pride month, or every month over, under, or in-between our personal lives and our professional lives, every moment matters. You matter. (And our community is always giving out free toaster ovens.)
Let’s work together!
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
What Makes You Stay at Your Job?
Life @ ADP, Career Advice, What We Do
Keep an open mind in your career journeys, explore international opportunities, and work outside your comfort zones.
What Makes You Stay at Your Job?
According to Harvard Business Review, two reasons why employees stay at their companies are job satisfaction and the company environment.
Why does it matter that we understand both? At ADP, we strive to give our associates a culture where they want to stay. It’s great to love what you do, but even better if you do it in a place that you love.
Meet Lindsey B., Sales Channel Manager for ADP Marketplace in Northern Europe. She shares her incredible transcontinental career journey, the power of networking, and how ADP supported her career progression on our Life@ADP Season Two podcast.
We are excited to kick off our season with an international episode! You can expect to hear stories from associates across the globe. Lindsey’s story started when her aunt referred her to work at ADP. She began her career in San Francisco, moved to the UK, and is now in the Netherlands.
“As a Sales Channel Manager for ADP Marketplace, I work with our partners and internal sales teams across multiple countries,” Lindsey said. “I used my strengths and networking opportunities and learned from different teams with ADP’s support.”
Lindsey travels across Europe, working with product development and sales teams across the UK, Netherlands, and Ireland. When we asked her our “why come, why stay?” question, she said she came to ADP for the training and stayed for the people. “The more I move to different countries in different roles, the smaller and more intimate ADP becomes. I work with a group of wonderful people who develop innovative products and business solutions,” Lindsey said. “Every time I turn a corner, I feel like there’s a new job opportunity in a new part of ADP coming, bringing together different people.”
Lindsey describes ADP as an incredibly diverse company with teams of people from all backgrounds and cultures. As a leader, she highlights the importance of letting every associate come to work as themselves, which makes the workplace fun and creative.
Lindsey is on the committee for her local International Women’s Network (iWIN) in the UK and Ireland, one of ADP’s Business Resource Groups (BRG), which organized some events for International Women’s Day, including coffee connections networking opportunities. “We hosted various career progression events and talked to the HR business partners, identifying biases at work while inspiring attendees to grow their career at ADP,” Lindsey said.
Lindsey encourages everyone to keep an open mind in their career journeys, especially in exploring international opportunities and working outside their comfort zones. “If you can identify your strengths and what you enjoy doing, there is absolutely a job for you at ADP. I encourage everyone to listen to the podcast to check out what we do and whom we hire,” Lindsey said. “I’m happy to connect if you’d like to learn more about my journey and the culture! Feel free to reach out to me on LinkedIn.”
Tune in for the full episode here.
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music.
Support us by subscribing to both the podcast and the tech blog.
Let’s work together.
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
Driving Innovation with an Ethnography of AI
Women in STEM, Anthropology, Innovation
How might ethnography help advance our understanding of human and machine relationships?
Driving Innovation with an Ethnography of AI
By Martha Bird, Chief Business Anthropologist at ADP
Humans are typically curious by nature, but there’s a deep resource around human behavior that can be tremendously valuable as we design our strategies in business and life in general.
Cultural anthropologists combine curiosity and empirical science to deliver sustained value. We’re trained to interpret and translate why people do the things they do and how unconscious and overlapping motivations influence their actions, their attitudes, their approaches to the myriad people, products, politics, and places of everyday life. We do this by spending time in the places where people make meaning, a method of inquiry known as ethnography. It’s what gets us excited, and it’s where we impact academia and industry.
Part of our work focuses on challenging the things we take for granted and, in so doing, encouraging new ways of looking at ideas, interactions, and people we may have overlooked in the forgetfulness of the routine. Curiosity is our “rocket fuel.
My colleague, Jay Hasbrouck, captures the spirit of the anthropological mindset when he writes, “When used as more than a research tool to expose consumer needs, ethnographic thinking helps companies and organizations build on the cultural meanings and contexts of their offerings, develop the flexibility to embrace cultural change, focus their strategies at critical cultural phenomena, and test and develop business model changes.”1
Where Ethnography Comes In
For those of us in the tech sector, in particular, our focus is quite aggressively on questions around data biases, including how algorithms are constructed and, ultimately, who they advantage and who they don’t. It’s a much bigger issue than simply feeding the machine and imagining that the outputs are somehow free of judgment. They’re not.
But who should be responsible for exploring the roots of these biases that pre-exist machine learning — biases that are already deeply embedded in culture. We hear a lot of blaming in the popular press about this or that platform creating unfair advantages. Nevertheless, should we leave it to data analysts and computer scientists to untangle these social inequalities? It seems a more appropriate area of investigation for those of us who study culture and the power flows that animate it.
So, we begin to ask questions. What’s fair in a data-mediated world? What role does empathy play in communicating evidence and big data? What constitutes evidence in a global context, among others?
Placing blame on flawed algorithms and the companies on which data-driven services depend is really missing the critical point. We need to look outside tech and start to get serious about the very non-technical realities that contribute to an unequal present and, consequently, an inevitably unequal future.
I’ve been giving a lot of thought to the admittedly broad subject of AI viewed from an anthropological perspective. My main goal in doing so is to further challenge the cultural category of AI (big and small), while also exploring how ethnographic methodology (direct observation/active listening) might help advance our understanding of the human and machine relationships forming here and now and tomorrow.
Specifically, I’m thinking about two main question areas. First, a definitional focus: How might we begin to articulate an ethnography of AI, what role might AI technologies play in the service of ethnographic practice, and how might (and does) ethnographic inquiry inform AI technologies? Second, a philosophical focus: Who is responsible for bias in data, algorithms, and outcomes to include discussion around how work related to AI is currently organized within tech companies today?
As companies become increasingly reliant on data-driven insights to build their offerings, market their products, and guide the scope for future projects, we need to get serious about the reality that data isn’t raw or clean — but rather deeply reflective of the social and political circumstances from which they are pulled and to which they contribute. It’s an exciting time to be an anthropologist working in technology where the human is deeply enmeshed with the machine.
Get more insights from Martha Bird by reading Storytelling in Business: Capturing Organizational Wisdom.
Interested in a tech career at ADP?
The ADP Research Institute is the global thought leader for Labor Market and People and Performance research. Don’t miss the latest data-driven insights from the ADP Research Institute; sign up to get alerts in your inbox.
1 Ethnographic Thinking: From Method to Mindset (Anthropology & Business) 1st Edition, Routledge, 2018
Link to the original article.
Tech & Innovation Blog
Life @ ADP EP6: Why did you come to ADP, and Why do you stay?
Life @ ADP, Career Advice, What We Do
In this episode, our hosts invited Sreeni Kutam, Chief Human Resources Officer, and relative newcomer, Chief Economist, Nela Richardson, to share why they joined ADP and why they stay.
Life @ ADP EP6: Why did you come to ADP, and Why do you stay?
Here comes the final Season One episode of Life@ADP.
Many of us feel great pride working for ADP, but sometimes it’s hard to put into words the cultural elements that resonate with us that make our company more than just a place to work.
In this episode, our hosts Kate and Ingrid invited Sreeni Kutam, Chief Human Resources Officer, and relative newcomer, Chief Economist, Nela Richardson, to share why they joined ADP and why they stay.
Nela Richardson, Chief Economist (left) and Sreeni Kutam, Chief Human Resources Officer (right)
“I looked for the opportunity to bring technology and people together, and that’s why I came to ADP. Innovation is the word that sums it up,” Sreeni said. “There are three things one looks for in their career. First is meaningful work. Second is a group of great people they work with. Third is the opportunity for growth. I’m lucky to check all three boxes at ADP,” Sreeni said.
“The reason why I came is, I felt that ADP was uniquely positioned to answer some of the biggest economic questions coming out of the pandemic. As important as why I came is why I hope to stay. I came to a company that valued people and as an added bonus, they are people who, crazy enough, seem to enjoy the data as much as I do,” Nela said.
We recommend this episode to better understand our culture and why ADP is a wonderful place to work. Sreeni and Nela will also share why it’s a great time to join the organization.
According to LinkedIn’s 2021 Workforce Learning Report, employees who move into new jobs internally are 3.5x more likely to be engaged employees than those who stay in their current positions.
Sreeni shared some great examples of our executive committee members who grew from humble beginnings within ADP to lead our company. “There are many great leaders and opportunities to grow at ADP. For example, Debbie Dyson started as a customer service representative, and she is now the President of our National Accounts business unit,” Sreeni said. “Another great example is John Ayala, who went from working in customer service to leading the function as the Chief Operating Officer.”
Sreeni said there will always be learning opportunities for associates, no matter their start date or department, while Nela shared, “I enjoy the global perspective here at ADP. You can always leverage the experience from one role to another here, knowing your teams will support innovative ideas.”
Tune in for the full episode here. Support us by subscribing to both the podcast and the tech blog. You wouldn’t want to miss more interviews on Season Two, coming up this Spring!
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
The Five Key Elements of a Product Champion
Career Insights, Voice of Our People, Career Advice
If you are passionate about making sure people have a smile on their face when they open their payslips, you might have what it takes to become a product champion at ADP.
The Five Key Elements of a Product Champion
We spoke to one of our Product Leaders who had years of experience implementing ADP’s product development approach, recently leading the GlobalView Core Payroll product for the APAC market. He shared five elements of our product development framework that helps turn product managers into product champions.
***
“When I first joined ADP, I had worked in supply chain and fintech for 15 years, but the payroll domain was new to me. As a product manager, I knew that my role was to envision how to build products and what features we needed, but I wasn’t sure how to best understand my end users to do my job better,” the leader said. “Fortunately for me, ADP has a framework that guides the learning and skill-building needed to take a person from a product manager to what I like to call a ‘product champion’—someone who takes ownership of their work, leading products team to make people happier.”
Although our product leader believes each piece of the framework is essential, he highlights two foundational components: passion and empathy. “No one does everything perfectly, but if you have passion and empathy, the following five elements will help you become a product champion,” he said.
1) Speak up for the customer
When developing new products, a product champion needs to put the customers first and advocate for them, especially when there are different ideas on moving forward. It’s common for a product manager to make many decisions on different architecture types and marketing strategies. Since users cannot give feedback at every stage, it helps if the product manager thinks from the customers’ perspectives.
A true product champion understands the users and their pain points. What makes their lives easier? What solutions are available? The goal is to save time and money, helping the customers better serve their employees. The shift in perspective helps solve the customers’ absence in the product-building processes. We are confident that we are solving the right problems when we advocate for the customers along the way.
2) Know the market
In addition to becoming a customer’s advocate, a product champion needs to be a market expert with a solid understanding of the trends and competitors within the space. We design irreplaceable unique strategies our competitors can’t easily copy in the development stages, creating long-term life cycles for our products and businesses. Remember that our products should make us stand apart, and understanding the market helps create this differentiation.
Product managers benefit from the massive amount of data we have here at ADP, enabling real-time understanding of what people want and need. In addition, we hire highly strategic research analysts dedicated to market research. A product champion connects and learns from these experts to benefit from their expertise, pairing qualitative data with quantitative analysis. This extra step helps a product champion paint a complete picture of what’s happening.
3) Zero in on the goal
We measure success by outcomes, whether a single feature or a whole new product. One of the most critical tasks in product management is to track the team’s steps and measure if they will lead to the desired objectives and outcomes. Progress is incremental, but we can increase business awareness and gain more sales and new users while increasing customer satisfaction with it.
How do you track whether 38 million people and 920,000 clients are happy or not? At ADP, we know when our users find and use new features. Even if a new function is three screens deep, we know immediately when clients navigate through them or have problems with the latest features through our deep user research. Product champions look for and understand these choke points, and they use artificial intelligence (AI) and other tools efficiently, monitoring the outcomes of the enhancements.
4) Build teams and consensus along with a product
Every product manager is a builder. Behind the scenes, we evaluate how fast and efficiently our teams are moving. A product champion sits at the center to coordinate engineering teams, ensuring we progress towards the final products and keeps everyone on the same page.
Coordination often becomes challenging when every team member has their vision of an ideal project. The solution to this challenge is what differentiates a product manager from a product champion. A product champion builds consensus allowing the team to work together while delivering what the customer needs.
5) Empathize and influence
Part of the building process is selling the product’s vision and communicating the customer’s pain points to the teams involved. A product manager who has empathy will speak up for customers and build consensus. If you know what makes the customers’ business operations difficult, you can identify their needs and improve their lives by providing better solutions. This approach also applies to internal teams. It’s also crucial to suggest alternatives when an expectation is not feasible.
***
At ADP, product managers have the opportunity to learn from people with deep expertise who allow us to elevate our work to the champion level. “We can’t quickly draw a line between what’s in our responsibility and what isn’t,” the product leader said. “A product champion claims both success and failure, always looking for improvements.”
Becoming a product manager is a huge commitment, so passion is a deciding factor in hiring. People who are passionate and dedicated will go the extra mile to become product champions. “If you are passionate about making sure people have a smile on their face when they open their payslips, you might have what it takes to become a product champion at ADP,” the product leader said.
Interested in Product Management positions at ADP? We’re hiring!
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
How AI/ML are Driving Innovation and Opportunities at ADP
Innovation, Voice of Our People, Future of Work
The future of learning will involve more personalization and customization based on learning styles, competencies, and preferences.
How Artificial Intelligence and Machine Learning are Driving Innovation and Opportunities at ADP
Julio Hartmann joined ADP as a software development manager in 2004. Seventeen years later, he is now the Vice President/General Manager, head of ADP’s global software product development center and innovation lab in Porto Alegre, Brazil. His team works across the global product and technology portfolio, always looking for new opportunities. Julio leads product innovation and research, exploring growing technologies and evolving trends. He and his team aim to create the next generation of human capital management applications that drive learning and training in the workforce.
How it Started: Human Capital Management (HCM) Software
Steve Jobs said, “Things happen fairly slowly. These waves of technology, you can see them way before they happen, and you just have to choose wisely which ones you’re going to surf. It takes years.”
People tend to assume technology evolves linearly—growing at the same rate over time—but it develops exponentially instead. Some examples of exponential technologies include 5G networks, 3D printing, robotics, and blockchain. As the speed of technological innovation increases, it creates frustration in product development. People perceive a gap between expectations and performance, then quickly learn the products are not the problem. We inflate our expectations beyond what technology delivers. Despite uncertainties in the environment, the emerging tech follows an exponential growth and improves until it reaches a pivotal moment of breakthroughs.
For many, the pivot point may be challenging to foresee, and companies are caught unprepared. With market research observation, we know breakthroughs happen for a number of reasons. The moment is often tied to technology becoming cheap enough to reach mass consumption. In other words, a breakthrough occurs when a component becomes more viable with a combination of factors, creating the perfect environment to throw the innovation into disrupter status.
The phenomenon played out clearly in smartphone market. When the iPhone arrived, that changed everything. We live in a time when anything and everything is possible. Modern technologies drive the future and bring endless learning opportunities to the next generations. To prepare ADP for the next move in the industry, my team continues to develop, recognizing the power of artificial intelligence and machine learning.
The Future of Learning: HCM Systems
Julio at the Beach
The future of learning will involve more personalization and customization based on learning styles, competencies, and preferences. In other words, artificial intelligence (AI) and adaptive learning are the future. These powerful technologies will affect both humans and machines in the coming years. Our goal at ADP is to develop a combination of tools that harness the power of AI and facilitate learning, ensuring companies and employees grow at a fast, steady pace.
The job market is shifting due to the broad impact of AI, automation, and robotics. There is a reduced demand for specific jobs, such as factory roles that can be automated. On the other hand, there is an increasing demand for particular jobs that belong in the future. According to the report by the Institute for the Future, 85% of the jobs in 2030 do not exist yet. It’s time for leaders to identify skills gaps based on current trends to prepare organizations and professionals.
In fact, we might be heading towards a disruptive breakthrough in artificial intelligence and data usage in human capital management (HCM). We are not far from a pivotal point, meaning we can expect many advancements with the power of AI and data information in HCM for the upcoming years.
As an industry leader, ADP looks forward to the future. My team supports innovation through our mantra — always designing for people. HCM solutions provide opportunities for companies and workers to grapple with the demands of a futuristic workplace. AI helps companies manage their workforce while anticipating changes and preparing their employees for upcoming challenges. Specifically, my team is working on technology that allows companies and employees to navigate a variety of scenarios. It combines traditional training and cutting-edge tools that connect people with mentors and experts in various communities.
We can’t talk about the future without understanding users’ needs. The good news is human capital management systems and training tools have become more predictive with ground-breaking developments in event-based systems, meaning they carry on as usual until they require inputs. For instance, a system can recognize users changing their addresses and further instigating necessary documents and paperwork. Another example is for the system to alert managers of a potential alarming pattern that shows an employee has not filled out a timecard.
AI’s Applications in Real Life
AI’s applications in real life are everywhere. Companies like Walmart hire a significant number of workers every month, experimenting with augmented reality (AR) and other technologies in new hire trainings. Wouldn’t it be more efficient for new employees to see the procedures before joining the company? The new hires at Walmart could see the supermarket’s organization in a virtual environment through a peer-to-peer reality before their first day at work.
Human resources (HR) managers may also benefit from using AI. From recruitment to employee experience and talent management, AI can automate routine HR tasks, deliver personalized experiences, and gain actionable insights from HR data. For example, AI may serve as a helpful tool to help track the workforce and notify managers that they need to hire more data scientists.
Another scenario is using AI as a user interface (UI) through natural language processing for seamless interactions between humans and technology, for example, using chatbots as the user interface. AI can be a powerful ally to promote diversity, inclusion, and equity among employees if leveraged carefully.
These are all opportunities and concepts that will change the future of jobs.
Challenges in AI Technology
Julio and his family
“With greater power comes with greater responsibilities.” There are risks with using the tools. At ADP, we have an ethical committee that looks at privacy issues and built-in biases. The technologies are developing quickly, which makes predicting outcomes challenging. Nevertheless, we always try our best to watch for violations and learn as we go. The teams at ADP are investing in a well-detailed approach to monitor how the machine learns and develops, ensuring all technologies evolve in the direction we expect.
Looking Forward: ADP’s Future
Technology development plays a huge role in ADP’s transformation into a technology company. There is more capital available than ever before, and the cost of building innovative products has become lower. In other words, we have more funding to experiment which leads to more breakthroughs. We are on the cusp of seeing more efficiencies on a massive scale through AL and ML.
The possibilities of using AR and VR during the company’s onboarding training are exciting! I can imagine applying AR and VR in digital workplaces for associates who work from home. The technologies bring efficiencies, save costs, and improve learning. Workers will have the ability to see the office and understand procedures even before joining the team in person. The implications are astronomical for national and global companies.
As we research more possibilities in tech, humans will benefit from using technologies in the workforce. The foundational trends include faster computing power, increasing data volume, low-cost communications for everyone and everywhere. These opportunities are life-changing, and we’ll see this come to fruition soon. I look forward to how the industry creates unique jobs in the workforce and breakthroughs. In the future, technologies at ADP will continue to help companies and workers adjust to changes, improving their job performances and making tasks easier.
Interested in a tech career at ADP?
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
Steve R., Major Incident Manager, Leads Through Changing Technology
Innovation, Voice of Our People, Career Insights
ITIL (Information Technology Infrastructure Library) is a framework created around standardization, focusing on best practices in planning, delivery, maintenance, and the IT services lifecycle.
Steve R., Major Incident Manager, Leads Through Changing Technology
By Steve R., Lead Major Incident Manager
Coming to ADP
ADP Trip to Paris 2019
As a Lead Major Incident Manager at ADP, I have more than ten years of experience in critical incident management and application-based troubleshooting, following Information Technology Infrastructure Library (ITIL) and Agile ideology. July 2021 marked my nineteenth year of service at ADP, and I took the opportunity to reflect on my career journey.
My first position was with an inbound call team at the beginning of ADP’s fiscal year 2004. Our team label has changed throughout the years, and I was a member of what was known as “E-Tech.” We worked directly with clients who had challenges with payroll deadlines throughout the day. Although we supported only a single product out of the hundreds ADP offers, it was apparent from the start that the company had countless potential growth avenues. I was incredibly grateful for different development programs and resources; one of them was ADP’s substantial employee referral program, which helped me land a role in the lead position. I loved my team and learned from the strongest performers, shadowing good leadership.
Speaking of the culture here, I’m happy to share this is a place where everyone cares about the clients and their experiences. I am proud to be a part of the organization where the leaders encourage us to learn, improve, explore new skills, and challenge ourselves. As technologies evolve, I see growth opportunities both in and outside the organization.
Growing Opportunities: ITIL (Information Technology Infrastructure Library)
As our product and customer scope grew, my team became the second-tier escalation group in the larger, global corporate organization. There was no global incident management standard during the mid-2000s, so product teams like mine handled their outage recovery and communications. That’s when I joined a global Incident Management team.
ITIL (Information Technology Infrastructure Library) is a framework created around standardization, focusing on best practices in planning, delivery, maintenance, and the IT services lifecycle. We built the initial foundation and framework using the ITIL methodology, ideal from the Incident Management perspective. The methodology accommodated our needs, including managing events and resolving procedures. We collaborated with stakeholders within each segmented step of an initiative using Agile project management. We were proud to achieve genuine process improvement by considering client feedback and ensuring that any changes would lead to the desired outcomes. Using Agile methodology with an ITIL foundation, the hybrid model is in place today and continues to evolve. While it is effective in today’s ADP climate, we are open and ready to adjust as clients face changes.
Steve and his family
The Beginning: Incident Management Group
Not everyone on my team was a part of the new Incident Management group. While each E-Tech individual was highly skilled as an individual contributor, the desire to shift focus to Incident Management was not widespread. I was proud to manage the situations when outage events occurred with the products. Most of our team thrived in a “hands-on,” very technically minded role, and others became outstanding product experts. Both were vital to support our hosted applications and maintain a positive Client experience. The incident management group allowed me to collaborate with people I wouldn’t have met otherwise. Each incident event was different, challenging, and fast-paced.
I was with the application team for nine years and I am in my 10th year of incident management. My specialties include written communication, conversational command & control, and documentation. These problem-solving skills have brought me a sense of achievement and fulfillment. I’d also like to credit a leadership team member for recognizing my strengths. He assured me I was going in the right direction and inspired me to become a better leader myself. I’ve thrived in my new role, and I am grateful for his mentorship.
The Future: Continuous Growth
Steve and his son at football game
There will always be challenges when we grow and expand our knowledge in technology. The most important quality to develop is empathy, especially for all global readers. It is the foundation to understand and to communicate – an ability to empathize, show the big picture, and overcome roadblocks as a team. I am grateful for ADP’s leadership teams, celebrating user-first values, our mission, and a passion toward transformation.
A positive working environment inspires associates to work on their career advancement. As ADP continues to evolve in a rapid industry change, I, the CIRT Lead Incident Manager, am on the leadership path. I encourage associates looking to do the same to reach out since the support I received at ADP has been crucial to my career success.
Both personal growth and further learning opportunities are essential. Successful leaders share their methods, providing examples and guidance. I’m grateful for ADP’s mentorship program, which pairs associates with seasoned leaders to exchange perspectives and knowledge. It’s perfect for associates who are looking for professional connections! I constantly remind myself a great leader prepares his people with the right resources and helps them obtain the tools to navigate challenges. As the future unfolds, I look forward to becoming an integral part of ADP’s leadership community, supporting other associates in their learning and career success.
Interested in an Incident Management career?
Click here to search for your next move and visit Who We Hire.
Tech & Innovation Blog
Life @ ADP EP5: Extraordinary Careers: Mentorship, the Power of Connections, and more
Life @ ADP, Career Advice, What We Do
Tawana, VP of Implementation, shares her perspective on career growth, mentorship opportunities, and power of connections.
Life @ ADP EP5: Extraordinary careers: mentorship, the power of connections, and more
What are the mentorship opportunities at ADP? What does it mean to be a leader? What is the power of connection? We have the answers for you in Life @ ADP Episode five.
In this episode, our hosts Ingrid and Kate invited Tawana, VP of Implementation, to share her career journey. You will hear Tawana talk about her sponsorship connection with Debbie Dyson, President of National accounts at ADP. The mentorship experience transforms Tawana’s professional life and inspires her to take on new opportunities in every role she accepts.
“I’ve been in small business, retirement services, and global business transformation. I’m now in major accounts implementation, an amazing place to learn, grow, and shift perspectives,” Tawana says, reflecting on her career development. “I see myself growing at ADP, continuing to be successful, and leading more associates to advance their career paths.”
Tawana is grateful to be a part of the inclusive culture at ADP. She shares her involvement with ADP’s Business Resource Group (BRG), learning new information and forming connections. “I am an active member of six BRGs. For example, we discuss topics going on in the world at the Cultivate BRG,” Tawana said. “The community respects and supports our internal associates. It’s a safe space to ask questions and exchange thoughts.”
We recommend the episode for associates and future candidates to get a deep understanding of ADP’s culture. Tawana shares her personal experience as a single mother to a 15-year-old son when she talks about work-life balance. “I remember getting promoted to a new role and was ready to dive right in. ADP accommodated my schedule changes, knowing we had to relocate in the middle of the school year,” Tawana says. “I appreciate the flexibility and understanding ADP had. They allowed me to take the time and get my son acclimated to the new school first.”
A positive working environment consists of caring people and leaders. Tawana takes the time to speak more about leadership and the power of connection with the hosts. Whether within Tawana’s global team or balancing relationships outside of ADP, she highlights the importance of celebration, emotional intelligence in communication, and showing appreciation to teammates.
“Not only do we connect at work, but also we connect on a personal level. We always allocate time to catch up and learn about each other,” Tawana said. “This has allowed my team to stay connected during COVID. We take care of each other during difficult times.”
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music. Stay tuned!
Support us by subscribing to both the podcast and the tech blog.
What are you waiting for?
Learn more about what it’s like working for ADP here and our current openings.
