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Tech & Innovation Blog
Driving Resiliency and Sustainability: We’re All Connected
Future of Work, Innovation, What We Do
Driving Resiliency and Sustainability: We’re All Connected
By Jesse W., Senior Director of Application Development
I firmly believe in leaving things better than I found them. Mindfulness around economic, social, cultural, and natural systems allowed me to develop a sense of environmental responsibility.
Last year, ADP launched the Green Business Resource Group (BRG) to join our other nine BRGs, which place a focus on diversity, inclusion, sustainability, and belonging. Green has a specific purpose of promoting how to conserve and restore our communities’ natural resources. We are driving initiatives to support ADP’s commitment to Environmental, Social, and Governance (ESG) and target net-zero Greenhouse Gas (GHG) Emissions by 2050.
Remember how I said I believe in leaving things better than I found them? It’s groups like Green that create opportunities for me to meet like-minded associates who feel the same way.
I was thrilled to learn the community already has over 2,000+ members globally in its early stages, which means there are that many people who are putting sustainability goals first and have an interest in preserving our future. 
Since joining the Green BRG, I have learned how technologists calculate the electricity costs in our public cloud computing in Scope 3, the indirect greenhouse gas emissions that arise from a company’s value chain. This got me thinking. How can my team at ADP help these efforts?
Resiliency helps our business operate technology at peak efficiency and provides teams with a way to lower operating costs for our clients. As the Senior Director of Global Cloud Strategy, I focus on enterprise resiliency and leverage sustainability principles across the team.
By practicing resilience, the teams provide clients with lower operating costs. Sustainability continuously modernizes and improves our best technical solutions to support meaningful business outcomes.
While both practices are complex in planning, I encourage leaders to implement the concepts in team strategies and apply “thinking green” as a problem-solving approach. Further reading: Implementing Environmental Awareness Practices in the Workplace.
As ADP’s partnership with public cloud providers and private cloud use rises, we must think about efficiency gains and how our work tremendously impacts carbon dioxide emissions.
I encourage you to find a group that speaks to your principles and values. I challenge you to widen your sphere of influence and see how you impact the wellness of our world. Consider spending a few hours every month volunteering and understanding eco-friendly practices or starting a conversation on environmental awareness with another individual.
No matter your role or where you are in the globe, we’re all connected. It’s time to take on the global human responsibility of leaving a positive impact. Join me today in finding your community, and consider joining a community or advocacy group that inspires you!
#Sustainability #Enviroment #EnergyEfficiency #Leadership #GlobalGoals
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Tech & Innovation Blog
From Advertising to UX Design: How a Career Change Led to Rewarding Purpose
Innovation, Future of Work, What We Do
The start of a career change is the best time to seek learning opportunities.
From Advertising to UX Design: How a Career Change Led to Rewarding Purpose
By Rodolfo H., UX Designer
I have a question for you. Do you love your job? If you had to pause to answer that, keep reading. If you didn’t have to pause to answer that, keep reading!
As cringy as it sounds, I am grateful to say I love my job because it comes with a purpose. I took a leap of faith by making a career change in February 2020, and my innovation journey began.
My friends describe me as the bubbly, fun, always-get-the-conversation-going type of guy. What can I say? I just love meeting people, learning about what inspires them, and I have found that human minds are so powerful when you allow ideas to fill a room.
Growing up in Brazil, I remember always being intrigued by the design and new trends in the market. I graduated from the Pontifical Catholic University of Rio Grande do Sul with a Bachelor’s Degree in Advertising. Upon graduation, I spent years working in advertising, always paying attention to consumer behavior. Soon, my understanding of customer preferences and creativity led me to think about what I could do next.
That’s when I had a lightbulb moment. UX Design!
I found my passion through intuitive designs. With a solid foundation in user preferences, I was ready to transition my communication skills to the new field. As I was looking for a role that provides all the foundational next steps in my newly established UX career, ADP’s opportunity presented itself, and of course, I took it right away.
Rodolfo and his wife Luana at the Theatro São Pedro in Porto Alegre
Embracing Change
It’s OK to feel unsure and uncertain when you are changing career paths. There’s a risk and also potentially a great reward. The process can be intimidating, but don’t let this deter you. I found that connecting with your colleagues, learning the ins and outs of the business, and digging in deep with your tech stack goes a long way in setting yourself up for success in the early stages of your career change.
Joining the UX Design team at ADP was one of the best decisions I made. They taught me to create better product designs by trying new ideas. Innovative and exciting – that’s how I describe the tech hub at ADP Brazil Labs in Porto Alegre, Brazil. A variety of teams on site provide software and infrastructure development for products worldwide. Depending on one’s role, the tech stack could include PyTorch, Machine Learning, AWS Cloud, Big Data, TypeScript, Go, Java, Kafka Streaming, GraphDB, and ReactJS. Our list of technology is growing.
Embrace the unknowns. The start of a career change is the best time to seek learning opportunities. With this mindset, I have been able to build projects from the ground up in my new field.
Inspire and Get Recognized
Every day I challenge myself to go beyond a UX Designer’s role and look for learning opportunities. One recent example is the week-long Hackathon my team, and I participated in.
The Hackathon consisted of three to four hours a day brainstorming ideas and improving prototypes. By the end of the week, we stood before the judges and presented the final project.
Our idea was to create an accessible tool that helps people with disabilities find job opportunities. The ADP Brazil Hackathon committee was impressed with our product’s functionality, and I couldn’t believe it when they presented the Intrapreneur award to me! It was definitely the highlight of my career journey and the beginning of my tech innovations. Thank you for your support, Horizon Team!
I am proud of my team’s work. Together, we developed a tool that could positively change people’s lives. I especially enjoyed tackling different aspects of the project, from functionality to making a real difference. We look forward to implementing the tool in the hiring process across ADP.
Rodolfo and his family
Better Future of Work
Inspiration happens in minor ways, such as helping someone to learn a new product or exchanging ideas on a whiteboard.
My purpose lies in creating a better experience for people, and it aligns with ADP’s mission, always designing for people. I know the Intrapreneur Award was just my first milestone, and there is more to come as I build products with my team.
Be sure to keep an open eye for opportunities and proactively seek them out. Anything is possible with a group of creative people!
#Brazil #Hackathon #UXDesigin #UserExperience #CareerJourney
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Tech & Innovation Blog
Women in STEM: Pioneering Product Management with Seema J.
Voice of Our People, Tech Trends, Career Insights
“Practice what you deliver in speech and use your products to better understand the user experience.”
Coming to ADP
Before joining ADP in August, Seema J. had worked in the technology space for over 25 years in different industries. She started with telecom and moved into media, health insurance, and information services. She has looked at various digital transformations and technology consolidations from a back-office perspective.
“Throughout my career journey, I’ve discovered my passion lies in using technology to create impactful customer experiences,” Seema said. “I ask myself: how do I use technology to solve problems? I also value mentorship and team growth, always moving forward with new ideas.”
When she came across the product management opportunity at ADP, she took it immediately. Seema’s service tech background led her to design systems from a global lens. She’s looking forward to building her career and focusing on client service.
Seema J., VP of Product Management
Power of People
Seema shared that her first two months at ADP were about absorption, understanding, and learning. She is now putting her knowledge and vision into forming a go-to-market strategy.
“Associates here always make time for each other, sharing updates and exploring tech interests,” Seema said. “I also connected with people outside my team to understand their work.”
When asked about her career journey as a woman in STEM, Seema explains she has always been interested in technology. She started with a bachelor’s degree in electrical engineering and pursued a master’s in computer science.
That was when Seema came to her first career intersection after college: pharma or telecom, and she chose the latter. She used her experience in the industry to grow in different areas, such as long-distance billing system analysis, insights, and tools.
“I enjoy the long tenure of associates at ADP and how many transitions into different roles within the organization,” Seema said. “This allows people to gain experience in multiple areas and apply that knowledge in any teams they join.”
Seema then went back into internet products and design, specifically in chip designs, product lines, and the portal space. Her career involves creating customer experience journeys and leveraging technology to solve problems.
“My career progresses by understanding what I can learn and always searching for forward-looking solutions,” Seema said.
Systems and Cloud Technologies
Seema focuses on improving the client’s experience and services. She looks at both ends of the spectrum from the client’s and associate’s perspectives.
“My goal is to have the knowledge readily available to associates to fulfill client inquiries on time,” Seema said. “I’m working with a mix of homegrown and cloud-based technologies that provide self-service capabilities.”
Seema is also exploring chat capabilities and predictive analytics to understand client sentiments and help associates better support them.
Three Product Management Trends in 2023
Seema believes that there are trends toward digitalization and a hybrid environment where people access information on their smartphones and other gadgets quickly and easily.
1) Personalization
Personalization is becoming increasingly crucial for end-users, and many products are leveraging data to provide a more personalized experience. For example, Siri and other customized tools show how products can leverage data to improve the user experience.
2) Low-code/No-code
Seema believes that low-code/no-code environment is becoming more popular as the industry moves towards software as a service (SaaS) products. The setting allows developers to prototype and test their products quickly, getting user feedback and improving the product promptly.
3) Data and Artificial Intelligence (AI)
Though the trend towards data is not new, Seema notes it is becoming more critical to apply artificial intelligence (AI) to gain valuable insights.
“I believe applying AI will become a standard practice in products soon,” Seema said. “I am enthusiastic about the possibilities in these trends, offering more in product management. They will continue to shape the industry for sure.”
Data-Driven, Innovative, and Fun
When it comes to the qualities of a good leader, Seema talked about the importance of innovation and adaptability, especially in the current environment where multiple workstyles exist, from hybrid to remote.
“My team comes from different backgrounds and experiences. There’s always more to learn,” Seema said. “We enjoy the team-building tool StandOut, which helps us understand each other’s strengths and how to leverage the traits.”
Seema advises technologists interested in Product Management to listen to clients and their feedback, which can be a significant input for product innovation.
“Practice what you deliver in speech and use your products to understand the user experience better,” Seema said. She describes ADP Tech as data-driven, innovative, and fun. Outside of the tech world, Seema enjoys gardening to relax.
#ProductManagement #WomeninSTEM #Data #AI #Technologies
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Tech & Innovation Blog
Roberto S. Named ADP Inventor of the Year: This is How We Roll
Innovation, Future of Work, What We Do
We thrive on innovation and turning ideas into action. Anyone can be an inventor and an innovator.
When Roberto S. joined ADP, he never imagined how far he’d “Roll.”
He started his ADP journey by working as a Machine Learning Engineer. In May 2022, he moved from the Brazil Labs to the Innovation Lab in Roseland and was awarded the ADP 2022 Inventor of the Year.
ADP’s Inventor of the Year recognizes an associate who develops products with great features. Tech associates submit a summary of the invention to the ADP Patient Program, providing a unique solution to a challenge.
Roll is the first digital AI/ML HCM solution for small businesses, offering payroll, time and attendance, and more. Everything a small business needs for running HR & payroll in a simple chat-based mobile application. Roberto’s patents have driven Roll from an idea on a whiteboard to a real in-market offering.
“Roberto’s contributions to ADP and, specifically, Roll, has been invaluable, and how he focuses on driving technology forward and innovating to create new technology makes him so successful,” Roberto Masiero, SVP of Innovation, said. “It’s no surprise he’s been named the Inventor of the Year!”
ADP recognizes the hard work and innovative efforts that go into filing a patent application. Every inventor named on a patent application receives a monetary award for each utility and each design. Roberto was chosen based on his contributions, providing technically detailed and sound documentation.
Machine Learning in Roll
The machine learning models Roberto designed for Roll use a chat interface to interact with clients. In the process, Roberto and his team developed a variety of NLPS (Natural Language Processing) technologies for Roll in the intent classification, questioning, and answering domains.
On a weekly basis, the team meets to discuss strategic and tactical developmental ideas for Roll, including a technical paper reading session, in which they collectively brainstorm ideas to help make a better application.
“Developing technologies for Roll is a never-ending process of asking questions and learning,” Roberto said. “This is a team effort. I’m only the messenger and sometimes the guy poking everybody with links and technical articles.” On the team, he gives kudos to Guilherme G., Roberto C., Carlos N., and Juliano V.
The Team’s Patent Process
Roberto sees the patent process as a method to transform ideas into a formal document that will increase ADP’s innovative power on the market. “There is always a great team working behind the scenes to help engineers describe a solution and ensure this initial description will make it to a patent, with all the legal aspects covered,” Roberto said.
As the Inventor of the Year, Roberto encourages other inventors to keep in touch with the patent team to understand the process and give their ideas a try.
Advice for Technologists
“My career journey has been a remarkable, fun 5-year ride at ADP,” Roberto said. “If you’re considering a tech career, I’d encourage you to apply to ADP because this is where you can bring your ideas forward, receive feedback, and try new things.”
Transformation is at the heart of what makes ADP unique. With innovation rooted in our values, ADP continues to provide opportunities such as our patent program, showcasing ideas from associates at all levels.
“It is always important to ask yourself how the idea will benefit ADP,” Roberto said. “Keep your minds open and study new areas and domains. Sometimes the innovation happens in the intersection of domains of expertise!”
#MachineLearning #MachineLearning #HCM #Technologists #Roll #Inventor
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Tech & Innovation Blog
Workforce News Minute: How will innovation shape the world of work in 2023?
Innovation, What We Do, Future of Work
Accessible Video Controls
Workforce News Minute: How will innovation shape the world of work in 2023?
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More and more, what we will see
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going forward is, you know, personalization
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becoming more and more ubiquitous across all the disciplines of the world of work.
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And we use data.
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We use machine learning.
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We use A.I.
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to create these models that can be tailored
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to you, that individual worker.
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And with that, we’re going to move from
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sort of this world that HR is, you know,
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a world of rules into a world of exceptions.
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Managing each associate as its own person with its own set of,
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you know, personalization aspects to the world of work.
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That’s the way I see it.
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More and more, we will have this diversity of behaviors
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on the relationship between the employer and the employee.
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Innovation remains in the spotlight as businesses prepare for the future of work. How will new ideas and new tools meet emerging expectations of workers?
In this Workforce News Minute, Roberto Masiero, Senior Vice President of ADP Innovation Labs, talks about how data-driven tech will make work more personal in 2023.
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Tech & Innovation Blog
Data Privacy: The Future is Now
Innovation, Tech Trends, Career Insights
As a leader in the industry that collects a wide range of data from employees, we ensure the information is safe with us.
Say you met a technologist at a hackathon and want to connect with the person more. Instead of exchanging business cards like before, you’ll likely pull out your phone and exchange information digitally.
From LinkedIn profiles, Instagram usernames, hometown, and family relationships to mentions in articles from years ago, the internet and digital world do not erase one’s footprints in most cases.
With all information and data becoming digitalized in the 21st century, it’s time to utilize them in a way that’s never been done before. Data is not just your social media photo or where you went for vacation; it can be numbers and confidential information from financial to hospital records.
We recently had the opportunity to speak with Xiaojing W., our Distinguished Engineer who advocates for data privacy and user-respectful interactions. She shared with us some ways she keeps applications safe and secured at ADP.
Why Data Privacy is important
By Xiaojing W., Distinguished Engineer
On September 7, 2017, a consumer credit reporting agency announced that it had breached the data of approximately 143 million U.S. consumers, including customers’ names, dates of birth, social security, driver’s license, and credit card numbers. These incidents resulted in a loss of consumer trust, therefore, future business opportunities.
ADP takes pride in building applications that put customers’ privacy first with holistic security and privacy practices. In fact, our Chief Data Officer developed a holistic privacy framework instilling the privacy culture and centrally managing the practices in daily data operations. 
Here are some of our methods:
- Identification and classification of sensitive information as a part of data governance and management
- Implementation of enterprise-level and system-level data observability/monitoring
- Safeguarding information through various data security controls and advanced technologies such as privileged access management credential choices, secured APIs, file shares, and encryption through data’s entire lifecycle Implementation of Data Management Capability Assessment Model (DCAM) measurement processes to make privacy and security auditable
When it comes to creating a trusting experience for users, we have five best practices to share:
- Engage users in setting the privacy boundaries they want while getting the desired functionalities.
- Build a consistent consent model whenever we collect or use data
- Always include a system of consent receipts for auditing
- Bring full transparency and visibility into why we collect the data, how the data is processed/stored, and with whom we share the data
- Practice minimal data collection and store only the necessary data for future operations
With over 1M clients (about the population of Delaware in the United States), ADP pays more than 38M workers worldwide (about the population of California in the United States), and just in the US alone, we reach nearly 20% of the private US workforce.
As a leader in the industry that collects a wide range of data from employees, we make sure the information is safe with us. At the same time, we pay attention to the design process, ensuring a safe, user-friendly experience for everyone involved.
Here are five design patterns for creating user-respectful and privacy-aware interactions:
- Users must actively opt-in to having their data collected and used
- Users must give consent to every type of data processing activity
- Users must be allowed to withdraw their consent easily at any time
- Users should be able to check every organization and all third parties that will handle the data
- Use just-in-time data collection
Tech Trend: All about Data
Data is always changing, which means more people want ways to keep their information private. This has led to the development of new techniques that preserve user information in large datasets.
Here are four types of technologies that are getting attention in the industry:
- De-identification: we remove or encrypt PII and CII. Multiple techniques, such as tokenization, K-anonymization, and pseudo-anonymization, are provisioned within a Single Global Data Platform (SGDP).
- Differential Privacy: The idea is to add a layer of privacy by adding noise to the original data sets. The new sets make it extremely difficult to infer information about a single individual, while the accuracy of the data analysis and machine learning tasks is not compromised too much.
- Synthetic Data: is algorithmically generated data that mirrors the patterns and composition of the original dataset. Synthetic data can be significant for engineers to test with production-like data. It is also widely used for training the machine learning models used in fraud detection systems and applications with no data or hard-to-get initial data.
- Zero-knowledge proof: Utilizing cryptographic technology, a claimant can validate assertions of confidential information to its verifier without disclosing the details. By leveraging blockchain-based decentralized identity ledger, individuals and companies can easily control who has access to their digital identities. This provides trustful proof of identity, making it easier for users to manage credentials across the web securely.
You may ask, how does the new landscape in data privacy change our product design thinking?
To better understand our clients and the needs of their employees, we must have a comprehensive view of who they are (i.e., profile data) and what they do, and how that impacts their day-to-day (i.e. behavior).
By following HBR‘s new data privacy rules, our products will empower users with trustworthy technology solutions.
Our private permissioned blockchain also safeguards highly sensitive personal data while simultaneously allowing individuals complete control. This innovative technology enables ADP to craft new products and services that benefit employees and clients.
Closing Thoughts
Data privacy isn’t the Privacy Officers’ job; it’s a collective responsibility. As engineers who are often tasked with the technical aspects of securing sensitive data, we must understand the landscape of privacy-enhancing tools and technologies.
Keep in mind that we must stay up to date with the changes in the data industry as our users trust us with their information. Taking care of the trust and protecting the data should be everyone’s top priority.
#Data #DataPrivacy #WomeninStem #Automation #UserExperience
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Tech & Innovation Blog
Accessibility and Tech: Driving Change at ADP
Impact, What We Do, Diversity
“To me, ADP Tech is Complex, Nuanced, and Comprehensive.”
Before we dive in, get to know our author!
Kelsey H., Head of Accessibility, leads accessibility efforts with the mission to ensure ADP’s product teams deliver fully accessible, disability-inclusive experiences to our users. From writing a monologue to performing on Broadway, she went from studying musical theatre to becoming an accessibility professional. She enjoys hiking and bicycling with her husband and Blue Heeler dog Ollie.
Accessibility and Tech: Driving Change at ADP
By Kelsey H., Head of Accessibility
Kelsey and her husband
Coming to ADP
I came to ADP because it was an opportunity to impact the disability employment divide directly and positively. As an HCM software company, we can empower people to obtain and maintain employment through inclusivity. This is an important goal for me, recognizing a significant number of people in the disability community are un- or under-employed. Technology can be empowering – we have such an opportunity to use technology for good!
Designing for All People
I firmly believe qualifying the word “people” with “all” is important. We’re always designing for *all* people because we want to include everyone. I wish we didn’t have to qualify for that, but we live in a world where we are still breaking down barriers. It’s time to recognize our differences and learn that different ways people exist make our world work – the voices we each have bring meaning and enhance our understanding of community.
My Story – How it Began
I’m not sure if how I got here was entirely “intentional.” My path has been long and winding – it wasn’t planned, and it’s changed at many junctures. There’s something special in seeing a door open and pursuing it wholeheartedly, even if it’s not what you originally planned or saw yourself doing.
I have disabilities and medical conditions, which certainly have both indirectly and directly guided me on my path to my current career – I grew up surrounded by disabilities in a variety of ways. A big part of my background has informed how I show up as an advocate in the disability community and an accessibility professional.
I was trained as a speech-language pathologist, teacher of the deaf, assistive technology specialist, and language/literacy professional. During my career journey, I’ve worked in various sectors, such as early intervention, K-12 education, community transition, sub-acute rehabilitation, higher education, and at large corporations.
The disability community has nurtured me through every opportunity to grow, and I thrive on learning something new every day. The late Stella Young said, “Having a disability doesn’t make you exceptional, but questioning what you think you know about it does,” and truer words have not been stated.
This is not a field for “ego.” Accessibility is a space of constant learning. I arrived at this work by following the path that unfolded before me, trusting myself and the community, and always being willing to wonder, “what if?”
Leading the Accessibility Team
Accessibility is a critical and foundational aspect of the user experience.
I love conceptualizing the positive impact we at ADP can have on disability employment. There is so much work to be done in this space, and this is work that matters. It directly impacts people’s lives.
Accessibility professionals are unique – many of us are members of the disability community or have loved ones who are. The path is both great and challenging. It can be difficult to advocate for your rights and the rights of those in your community while living in the world as a person with disabilities.
The level of empathy accessibility professionals have is unmatched. I also find so much creativity, mindfulness, love, and care leading accessibility teams because the work is often so misunderstood early on that it takes strong comradery and partnership. It’s such a joy leading and growing accessibility teams!
Getting Involved in the Tech Community
At my previous employer, I co-founded their Disability-focused Employee Business Network, DIG (the Disability Inclusion Group). I was so excited to know ADP has a Disability-focused Business Resource Group (BRG), Thrive. I am currently the Vice President of North America, serving Thrive! As for conferences, I attend many – because of my certifications, I must keep up with many continuing education hours.
Here are the conferences I usually attend. I hope to see you there and if you see me, make sure you say, “hi!”
- Assistive Technology Industry Association Conference (ATIA)
- CSUN Accessibility Conference
- ICT Testing Symposium
- Disability: IN Annual Conference
- Inclusive Design 24 (#ID24)
If accessibility is new or something you are curious about, here are three pieces of encouragement I have for you:
- Keep learning – just when you feel like you’re figuring things out, assume there’s more to learn about disability and accessibility (and that’s okay).
- Progress over perfection – accessibility is never done. It’s a forever journey that makes products better, stronger, more usable, and more innovative.
- Never lose your wonder – I cannot stress this enough. Wonder about disabled people. Wonder about accessibility. Never stop asking questions, even if you don’t get concrete answers. I fear many professionals, particularly in corporate environments, have lost their ability to wonder. I think this is dangerous!
Photo credits to Disabled And Here Project by photographer Chona Kasinger
It is okay not to know everything and to sit in wonder – it reminds us life is complex and nothing is entirely sure. This is true of accessibility sometimes, too. And I think there’s beauty in working in a field that does not always have a concrete answer. Sometimes we must pave the way through a great unknown!
Leadership: Making an Impact
Kelsey and her husband
I’ve shared my journey and how I entered this impactful role at ADP. So, what does the future look like? Well, I hope to be a catalyst for people’s understanding of accessibility. Everyone has a stake in creating accessible and inclusive experiences – whether it’s due to a person or a peripheral connection. The disability community is the largest under-represented population in the world, and it’s also the one anyone can become a part of at any time.
With age often comes disability. Accidents happen that change how people navigate the world. We are a highly connected society that expects physical and digital access. I remember a non-disabled designer once telling another non-disabled designer, “You’re not designing for the current you; you’re designing for the future you.”
Disability is a natural part of any living being’s community and experience. It is a way to exist in the world. If I do nothing else, I hope I can help impact people’s understanding of disability and the role(s) they must play in making or breaking someone’s ability to show up and engage.
Listen to and learn from the disability community. Understand their experiences – include them in conceptualizing and building products. Don’t assume their needs and make choices on their behalf of them. Make mindful choices with them.
Interested in a tech career at ADP?
Search for your next move, and visit Who We Hire.
#Accessibility #Disability #Community #DesigningForAllPeople #Technology
Data’s Power to Inform Decisions in Business and Work
When faced with decisions to make — no matter the topic or implication — it’s human nature to seek data. We all want information to help us make the right choice, to prove our assumptions, to validate the courses of action we’re about to take. In business, data is driving important decisions in marketing, operations, logistics and other essential business functions. We’ve seen that the insights drawn from data can provide a reliable path to better outcomes.
But data about people has perhaps never been valued like it is today. People data is propelling better assessments about the workforce and the global economy. From hiring to compensation to promotion and everything in between, each data point reveals a truth that can help business leaders and human capital management (HCM) professionals make better choices when it comes to their workforce. Collectively, such data-driven decisioning can unlock the doors to a more diverse, equitable and inclusive world of work.
How Data Can Inform People Decisions
With the technological tools we have today, we can mine and use real-time data to track important HR metrics, but more importantly, we can proactively help solve HR issues like turnover and retention. Through aggregated and anonymized real-time data, we can start to see trends emerge and even predict the likelihood. Data detailing how long people stay at a job, how much they earn and how often they get promoted can help businesses get a clearer picture of where they stand against the backdrop of the global economy. For example, analyzing their people data enabled one company to discover the reasons for involuntary turnover in their organization. Using these insights, they changed processes, procedures, and policies, which resulted in a 20% reduction in turnover.
Benchmarking data – knowing what other businesses in your industry or geography are paying – can also mean the difference between attracting talent to your organization or losing them to a competitor. Today’s labor marketplace has more jobs than candidates and is in constant flux. Companies need to know how they compare to others on compensation, benefits, and other key employment factors. In this environment, having up-to-date HR intelligence is crucial.
Data as a Flashlight
There’s no question that having access to this level of detail in your people data can help make your organization more competitive in the talent marketplace. But perhaps more importantly, this transparency into your people analytics can help you identify gaps in representation and equity and take meaningful steps to close them. There’s a need in society to continue to push forward with creating an inclusive environment for everybody, and the first way to advance that goal is by measuring progress. If you can’t measure progress, then you can’t adequately assess whether you’re making improvements to people’s situations.
Examining a critical DEI challenge, let’s consider pay equity. At the end of the day, there’s nothing more important than making sure that people are paid correctly and fairly for their contributions. In the past, it’s been difficult to accurately assess differences in compensation. We’ve known for some time about gender pay inequities but they’re often too high-level for companies to tangibly action against. The resulting discussions around the root of the issue and how to fix it also become too high-level in response. This doesn’t help leaders and HR professionals who want to reduce pay inequity in their organizations. By analyzing internal HR data and then comparing it to benchmarks across industry, demographic, geography, function and job titles, companies can now pinpoint where their organization is missing the mark.
One misconception is that hiring people at a better rate of pay will help close the gap. If you bring people in, you’re not actually creating upward mobility inside of the organization. By examining compensation across a wide range of job titles and companies and evaluating what it really means for somebody to move up, organizations can better understand where they might need to adjust course.
Pay transparency is another important and often forgotten element to closing pay gaps. Data can empower and giving employees more information about the pay of their colleagues and for similar roles in their industries can help workers across underrepresented groups gain negotiating leverage.
Data can help organizations resolve these inequities proactively, resulting in higher employee retention and better talent acquisition. Data helps you see around corners and acts as a flashlight into dark places on your path forward. We can use data to identify when people aren’t paid to the level that they should be paid. We can create tools to plan and budget to adjust for those pay gaps. Ultimately, the goal is to turn real-time data into actionable insights and workplace solutions that help businesses and people thrive. By February 2022, 75% of clients using the solution have shown improvement in pay equity, making a $1.1B impact on communities in the US.
Driving Change through Data
It’s important for organizations to reflect on what’s visible within their people analytics, looking for the context and connections that create uneven effects. When patterns emerge, examine what happened earlier to understand potential causes and tailor proposed solutions. When it comes to creating a better, more equitable world of work, focus on removing barriers to progress and building programs and policies into your workplace culture that allow your employees to show up as their best selves. By using data to channel your efforts, you can effect meaningful change and become part of the benchmark that challenges others to follow suit.
Tech & Innovation Blog
2022 IN REVIEW – Top Ten Blogs from Innovation to Leadership
Why ADP, Tech Trends, Career Insights
From Tech Trends, Women in STEM, and Career Advice, to Award Stories, we will continue sharing stories with the community.
2022 IN REVIEW – Top Ten Blogs from Innovation to Leadership
Cybersecurity, hybrid work, and diversity – business is changing.
We started the year with a video on workforce trends, sharing that 75% of the global workforce changed how or where they live. Workers who trust their team and leaders are seven times more likely to be strongly connected. 
With a new year ahead, we continue building a transformed workplace, designing for everyone. Here’s a video on ADP leaders sharing insights about our DE&I strategies and how to lead with inclusive language.
Top Ten Blogs of the Year
1) Looking for an Internship or First Job? Here’s the secret to getting hired
What do I do if an internship requires a specific degree? What if the job required two years of relevant experience and I only have 1.5 years?
Liz Gelb-O’Connor, Global Head of Employer Brand & Marketing, shares hiring stories and qualities recruiters look for in top candidates!
2) How Al/ML are Driving Innovation and Opportunities at ADP
The blog is tailored for technologists interested in Artificial Intelligence (AI) and Machine Learning (ML).
“The future of learning will involve more personalization and customization based on learning styles, competencies, and preferences.”
Hear about the future of Human Capital Management Software and AI applications in the real world from Julio Hartmann, Vice President and General Manager of ADP Brazil Labs.
3) Career Journey from a Filmmaker to a Conversational Designer (CxD)
What does storytelling mean? Meet Azfar R. as he shares his inspiration and career journey from a filmmaker to a conversational designer.
“For anyone who wants to work as a conversation designer, the first step would be to understand how human-computer interactions (HCI) work.”
4) Team APIs: What They Are and Why They Matter to Teamwork
We live in a world where people always look for the next best thing.
Regarding leadership, we know that if you’re engaged with your team, they will be engaged too, which translates into a lack of passion and excitement in the products they create!
Charles explores various team management methodologies in this blog, including four different team types and three interacting models.
5) The Five Key Elements of a Product Champion
Is coding a requirement for working in tech? I come from a non-tech background. Is there a role for me at ADP Tech?
“One of the most critical tasks in product management is to track the team’s steps and measure if they will lead to the desired objectives and outcomes.”
Read the five key elements in product management and search for your next move!
6) Devi R., Senior Director of DevOps, Builds Products with Empathy
“STEM, to me, is beyond degree and credentials. It’s about applying and leveraging engineering knowledge and empathy toward every product.”
How does Day in Life look for the Senior Director, DevOps? What is a piece of advice for young technologists?
Meet Devi R., a technologist who enjoys exploring the world and inspiring others. She joined ADP in 2020, building the ADP’s flagship MyADP with her team in Global Products & Technology.
7) Life @ ADP S2EP4: Let’s Talk #ADPTech
Have you subscribed to Life@ADP? Click the play button and grab a drink.
The episode is great for associates and applicants interested in the scale ADP operates at, including the leadership teams’ strategies and their focus on data security.
Lohit Sarma, a Senior Vice President of Product Development, spoke about various areas in #ADPTech, from User Experience (UX), Security Engineering, to Site Reliability Engineering.
Life @ ADP is available on iTunes, Spotify, Google, iHeartRadio, and Amazon Music.
8) 2022 Workforce Trends – Future of Work
We identified the top trends reshaping the future of work:
- Data & Expertise Power Resilience
- Innovation Accelerates Growth
- Employee Visibility Refined
- People & Purpose Drive Culture
Rewatch the workforce trends in 2022 here. For more insights, subscribe to the tech blog and receive monthly newsletters.
We were proud to celebrate Pride Month in June by featuring Taylor, the Information Security Project Manager, and her story of how she has always been met with kindness here at ADP.
“Everyone who celebrates love has a role in our community and this movement. Whether it is Women’s month, Pride month, or every month over, under, or in between our personal lives and our professional lives, every moment matters. You matter.”
10) APIs vs. Web Service: What’s the Difference?
We live in a digital age where almost everything is done through an API or Web Service. Have you ever wondered about the differences? What’s the future of using API standards?
We spoke to Leslie E., Senior Director of Application Development, and she shared her take on integrations for our Human Capital Management (HCM) products.
We’d like to thank our associates across the globe for contributing! From Tech Trends, Women in STEM, and Career Advice, to Award Stories, we will continue sharing stories with the community.
Don’t forget to subscribe to our tech blog and receive monthly newsletters!
Learn more about what it’s like working for ADP here and our current openings.
Tech & Innovation Blog
CSI:UK – Fingerprints to Critical Incident Response
Voice of Our People, Career Journey, Women in STEM
Click the play button below to hear from Elaina.
“Changing careers can be scary, but it was the best thing I ever did for myself. Don’t underestimate your potential!”
Criminal Minds, CSI, Mindhunter, you name it.
For those who love true crime documentaries and podcasts, you must be familiar with the role of forensic scientist – the person in a white coat analyzing evidence as the detective rushes into the lab to verify if the fingerprints match.
Meet Elaina K., a former Forensic Scientist who took a turn in her career and landed a role at ADP.
Elaina (right) and her friend at ADP
Q: Elaina, you worked as a forensic scientist before coming to ADP. How did the journey begin?
A: I worked as a forensic scientist for more than seven years. While the forensics industry is growing in the United Kingdom, it is still very niche compared to other sectors. I reached a point where I pursued everything from analytical skills to leadership experience.
Q: Many are curious about what forensic scientists do. What type of cases have you worked on previously?
A: A part of my daily routine was to analyze and research. My team pieced evidence and helped detectives on closing cases. I remember analyzing 250 kg (about 551.16 lb) of cocaine and heroin in one case!
Q: Wow! How would you describe the turning point from forensic science to working in tech?
A: Growing up, I was always interested in technology. Tracing back to my early teen years, I developed an interest in science and pursued chemistry, biology, and physics. I knew it was time for a new change. In 2016, I saw the opportunity to work as a Technical Services Manager at ADP, and I applied immediately.
Q: Incredible. It’s been six years since you started. Why do you stay?
A: The short answer is I stay for the people. I am now the Manager of Major Incident Response, providing leadership for over 900 applications, products, and services. I wake up every day knowing what I want to deliver at work. The support I receive from my family and the ADP community is beyond imagination. I am proud to work for a company that values diversity in associates’ backgrounds and cultures.
Q: That’s powerful. What does diversity mean to you and your team?
A: As a people leader of color and a female, I value the differences and invite my team to celebrate each other’s achievements in their career journeys. I also encourage my team to mark cultural holidays on their calendars.
Q: As a people leader, what message would you like to highlight?
Elaina and her family
A: Great emotional awareness of people’s feelings and excellent interpersonal skills are required. This is especially true in management. My team now comprises six associates in the US, one in the UK, one in France, one in Brazil, and three in India. Empowering and valuing every voice is the key. If associates can’t be themselves, how can managers bring the best out of them? As a leader, I ensure they can lean on me for support and guidance.
Q: What are some overlapping qualities between working as a scientist and working as a technical manager?
A: That’s a good question. First is attention to detail. As the team creates products and services, paying attention to every detail is essential as it could impact the result for both clients and associates. The second overlapping area is people management skills. I always take time to understand my team and identify when they need support.
Q: What are some of the rewarding moments?
A: I found my sense of purpose in working and helping both associates and clients at ADP. Without it, I wouldn’t have had the strength to achieve my personal goal, which I’m proud to share – I am now a homeowner!
Q: That’s amazing! Thank you for sharing. What does #ADPTech mean to you?
A: #ADPTech is innovative and cutting-edge. I love how there are always events across Business Resource Groups (BRG) supporting associates across the globe. The culture and people make me look forward to having more diverse conversations with technologists from different industries.
Q: What tech roles do you partner with?
A: So many! From Developers, SREs, SROs, Analysts, Infrastructure engineers and teams, QA Testers, VPs, Product Owners, and Application Support to Tech support teams. We partner with every ADP location from California to Melbourne.
Q: What can incoming associates expect from ADP?
A: I value career progression, and ADP provides the environment for personal growth, including resources and benefit programs. Be prepared to work with teams both in and outside of your country. Supporting one another will keep you motivated and engaged at the time!
Q: Lastly, what is one advice for technologists from a non-traditional background?
Elaina’s homemade cupcakes
A: I am not a developer nor a coder, but I work in tech. There are roles with great opportunities that require interpersonal skills and working with people.
If you are an applicant from a non-traditional tech background, review job descriptions carefully and don’t be afraid of the titles. An opportunity to showcase skills and talents during an interview is always helpful in landing the right role!
As people slowly return to work, Elaina is excited to meet her virtual team in the future and get to know them better outside of work. She also enjoys baking every month and making chocolate cupcakes for her family and friends.
Further Reading
AnitaB.org Named ADP the Top Large Company for Women Technologists
ADP’s iWIN Business Resource Group sponsored GirlHacks 2022 Hackathon
The Five Key Elements of a Product Champion
We’re Hiring!
Click here to search for your next move, and visit Who We Hire.
#WomeninSTEM #DE&I #Leadership #Technologists #ForensicScience
